Corporate - IT Systems Administration

Transforming Age HQ1; Bellevue (WA); Hybrid; USD 90,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401(k) match

Generous PTO

Job summary

Transforming Age HQ1 in Bellevue (Seattle/Bellevue area) is seeking an IT Systems Administrator to provide high level user support, manage daily IT operations, and participate in technology projects. This hybrid role offers strong benefits and growth opportunities in a resident-focused organization.

Requires 3+ years' experience, Windows and Mac OS proficiency, and experience with Microsoft 365. Salary ranges from $89,600 to $95,000 annually, with 401(k) matching and comprehensive PTO and health

Qualifications

• High School Diploma or equivalent.
• Bachelor's in Information Systems or a related field preferred.
• 3 or more years of professional experience in the field.
• Experience with Windows and Mac OS.
• Experience with Microsoft 365 / Microsoft Office suite.
• Strong understanding of technology in a business environment.
• Discretion in handling confidential information.
• Local travel between WA communities; Valid driver’s license and reliable transportation required.

Responsibilities

• Responds to requests for technical assistance in person, via phone, and electronically.
• Diagnoses and resolve network connectivity issues affecting residents and staff.
• Supports and participate in IT projects, including system upgrades, device deployments, migrations, documentation efforts, and other technology initiatives as assigned.
• Keeps current with system information, changes, and updates.
• Provides scheduled on-call and after-hours technical coverage (rare after-hours escalations, one week per month, 5PM PST - 8AM PST).
• Performs other duties as assigned.

Skills

Customer service

Problem solving

Communication

Independent work

Team collaboration

Education

High School Diploma or equivalent

Bachelor's in Information Systems or related field (preferred)

Tools

Windows OS

Mac OS

Microsoft 365

Device deployment

Job description

Location:1Transforming Age HQ111980 112th Ave NE11Bellevue WA 980041This is a hybrid position in the Seattle/Bellevue area.This position pays $89,600 - $95000 annually, depending on years of experience. We offer fantastic benefits including Medical, Vision, Dental, 401(k) with immediate match of up to 4%, generous PTO, and so much more!Our IT Systems Administrator provides a high level of user support and customer service to team members and residents, ranging from general application support to troubleshooting complex technical issues. This role supports daily IT operations, participates in technology projects, assists with system upgrades and device deployments, and helps safeguard our network, systems, and users. The IT Systems Administrator works closely with Corporate IT while also managing assigned work independently, prioritizing requests, and communicating progress, risks, and support needs in a timely manner.Our IT Systems Administrator:Responds to requests for technical assistance in person, via phone, and electronically.Diagnoses and resolve network connectivity issues affecting residents and staff.Supports and participate in IT projects, including system upgrades, device deployments, migrations, documentation efforts, and other technology initiatives as assigned.Researches questions using available resources & redirect when appropriate.Follows standard help desk procedures, including logging of all helpdesk interactions.Identifies and escalates situations requiring urgent attention.Prepares activity reports, document internal procedures, file, and provide general assistance to IT department personnel as directed by leadership.Keeps current with system information, changes, and updates.Provides scheduled on-call and after-hours technical coverage (this is for rare after-hours escalations, one week per month, between the hours of 5PM PST - 8AM PST).Performs other duties as assigned.What you need to succeed:High School Diploma or equivalent. Bachelor's in Information Systems or a related field preferred.3 or more years of professional experience in the field.Experience with multiple operating environments (including Windows and Mac OS).Experience with Microsoft 365 / Microsoft Office suite.Strong understanding of technology in a business environment.Outstanding communication skills, problem-solving skills, and ability to interface and maintain effective relationships with employees in a team-oriented environment.Demonstrated ability to work independently with minimal supervision, take ownership of assigned tasks and project work, manage priorities, and communicate progress, risks, and support needs in a timely manner.Effective analytical and problem-solving skills.Discretion in handling confidential information.Experience with computer networking.Local travel between WA communities; Valid driver’s license and reliable transportation required.