Corporate - IT Systems Administration

transformingage; Bellevue (WA); Hybrid; USD 90,000 - 95,000; Full time

Benefits offered by this job

Medical vision dental

401(k) with match

Generous PTO

Job summary

Transforming Age in Bellevue/Seattle area seeks an IT Support Specialist for a hybrid role. You will respond to technical requests in person, by phone, and online, diagnose network issues, and support IT projects such as system upgrades and device deployments.

Ideal candidates have a High School Diploma or equivalent; a Bachelor's in Information Systems or related field is preferred, plus 3+ years of experience with Windows, Mac OS, and Microsoft 365. Local WA travel may be needed.

Qualifications

• High School Diploma or equivalent.
• Bachelor's in Information Systems or related field preferred.
• Experience with Windows and Mac OS, Microsoft 365, and business tech.

Responsibilities

• Responds to requests for technical assistance in person, via phone, and electronically.
• Diagnoses and resolves network connectivity issues affecting residents and staff.
• Supports IT projects including system upgrades, device deployments, migrations, and documentation.
• Researches questions using available resources and escalates when appropriate.
• Follows standard help desk procedures and logs interactions.
• Prepares activity reports and documents internal procedures.
• Keeps current with system information, changes, and updates.
• Provides scheduled on-call and after-hours coverage (rare after-hours, one week per month).
• Performs other duties as assigned.

Skills

Communication

Problem solving

Independent work

Time management

Analytical skills

Discretion

Networking

Windows

Mac OS

Travel flexibility

Education

High School Diploma or equivalent

Bachelor's in Information Systems or related field

Tools

Microsoft 365

Job description

Location: 1 Transforming Age HQ1 1 1980 112th Ave NE 11 Bellevue WA 98004 1

This is a hybrid position in the Seattle/Bellevue area.

This position pays $89,600 - $95000 annually, depending on years of experience. We offer fantastic benefits including Medical, Vision, Dental, 401(k) with immediate match of up to 4%, generous PTO, and so much more!

Responsibilities:

• Responds to requests for technical assistance in person, via phone, and electronically.
• Diagnoses and resolve network connectivity issues affecting residents and staff.
• Supports and participate in IT projects, including system upgrades, device deployments, migrations, documentation efforts, and other technology initiatives as assigned.
• Researches questions using available resources & redirect when appropriate.
• Follows standard help desk procedures, including logging of all helpdesk interactions.
• Identifies and escalates situations requiring urgent attention.
• Prepares activity reports, document internal procedures, file, and provide general assistance to IT department personnel as directed by leadership.
• Keeps current with system information, changes, and updates.
• Provides scheduled on-call and after-hours technical coverage (this is for rare after-hours escalations, one week per month, between the hours of 5PM PST - 8AM PST).
• Performs other duties as assigned.

What you need to succeed:

• High School Diploma or equivalent.
• Bachelor's in Information Systems or a related field preferred.
• 3 or more years of professional experience in the field.
• Experience with multiple operating environments (including Windows and Mac OS).
• Experience with Microsoft 365 / Microsoft Office suite.
• Strong understanding of technology in a business environment.
• Outstanding communication skills, problem-solving skills, and ability to interface and maintain effective relationships with employees in a team-oriented environment.
• Demonstrated ability to work independently with minimal supervision, take ownership of assigned tasks and project work, manage priorities, and communicate progress, risks, and support needs in a timely manner.
• Effective analytical and problem-solving skills.
• Discretion in handling confidential information.
• Experience with computer networking.
• Local travel between WA communities; Valid driver's license and reliable transportation required.