Corporate - IT Systems Administration

LE0024 Transforming Age Associates, LLC; United States; Hybrid; USD 90,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) with immediate match up to 4%

Generous PTO

Job summary

Transforming Age Associates, LLC is seeking an IT Systems Administrator in the Seattle/Bellevue area. The role provides high-level user support, maintains daily IT operations, and collaborates with Corporate IT on projects and upgrades.

You will diagnose technical issues, manage helpdesk tickets, and ensure network and system security while working independently and communicating progress and risks in a timely manner. Hybrid work arrangement offered with on-call duties.

Qualifications

• High School Diploma or equivalent.
• Bachelor's in Information Systems or related field preferred.
• 3+ years of professional IT experience.
• Experience with Windows and Mac OS environments.
• Experience with Microsoft 365 / Office suite.
• Strong communication, problem-solving, and teamwork skills.
• Ability to work independently with minimal supervision.
• Experience with computer networking.
• Valid driver’s license and reliable transportation.

Responsibilities

• Provide user support and customer service to residents and staff, from basic to complex IT issues.
• Support daily IT operations, participate in technology projects, assist with upgrades and device deployments, and safeguard networks.
• Collaborate with Corporate IT while managing tasks independently and communicating progress and risks.
• Respond to technical assistance requests in person, by phone, and electronically.
• Diagnose and resolve network connectivity issues affecting users.
• Assist with system upgrades, migrations, and documentation efforts.
• Log helpdesk interactions and escalate urgent issues as needed.
• Keep systems current with information and updates.
• Provide scheduled on-call and after-hours coverage (rare, about one week per month).
• Perform other duties as assigned.

Skills

IT support

Network troubleshooting

Windows/macOS

Microsoft 365

Communication

Independent working

Analytical skills

Confidentiality

Driving

Education

Bachelor's in Information Systems

High School Diploma

Tools

Job description

Location

1 Transforming Age HQ1 1 1980 112th Ave NE 11 Bellevue WA 98004 1 This is a hybrid position in the Seattle/Bellevue area.

This position pays $89,600 - $95000 annually, depending on years of experience.

We offer fantastic benefits including Medical, Vision, Dental, 401(k) with immediate match of up to 4%, generous PTO, and so much more!

Key Responsibilities

• Our IT Systems Administrator provides a high level of user support and customer service to team members and residents, ranging from general application support to troubleshooting complex technical issues.
• This role supports daily IT operations, participates in technology projects, assists with system upgrades and device deployments, and helps safeguard our network, systems, and users.
• The IT Systems Administrator works closely with Corporate IT while also managing assigned work independently, prioritizing requests, and communicating progress, risks, and support needs in a timely manner.
• Responds to requests for technical assistance in person, via phone, and electronically.
• Diagnoses and resolve network connectivity issues affecting residents and staff.
• Supports and participates in IT projects, including system upgrades, device deployments, migrations, documentation efforts, and other technology initiatives as assigned.
• Researches questions using available resources & redirects when appropriate.
• Follows standard help desk procedures, including logging of all helpdesk interactions.
• Identifies and escalates situations requiring urgent attention.
• Prepares activity reports, documents internal procedures, files, and provides general assistance to IT department personnel as directed by leadership.
• Keeps current with system information, changes, and updates.
• Provides scheduled on-call and after-hours technical coverage (this is for rare after-hours escalations, one week per month, between the hours of 5PM PST - 8AM PST).
• Performs other duties as assigned.

What you need to succeed

• High School Diploma or equivalent.
• Bachelor's in Information Systems or a related field preferred.
• 3 or more years of professional experience in the field.
• Experience with multiple operating environments (including Windows and Mac OS).
• Experience with Microsoft 365 / Microsoft Office suite.
• Strong understanding of technology in a business environment.
• Outstanding communication skills, problem-solving skills, and ability to interface and maintain effective relationships with employees in a team-oriented environment.
• Demonstrated ability to work independently with minimal supervision, take ownership of assigned tasks and project work, manage priorities, and communicate progress, risks, and support needs in a timely manner.
• Effective analytical and problem-solving skills.
• Discretion in handling confidential information.
• Experience with computer networking.
• Local travel between WA communities; Valid driver’s license and reliable transportation required.

Transforming Age is a leading nonprofit organization committed to improving the lives of older adults by integrating housing, community services, technology, philanthropy, and partnerships.