Corporate Client Manager

Teamgilligan; Nashville (TN); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a Corporate Client Manager to enhance relationships with strategic clients. In this dynamic role, you will advocate for clients, ensuring their needs are met while fostering a seamless experience. You'll be responsible for tracking performance metrics and collaborating with various teams to drive process improvements. This is an exciting opportunity to make a significant impact in a fast-growing healthcare technology company, where innovation and collaboration are at the forefront. Join a diverse and inclusive team that values your contributions and offers a flexible work environment.

Benefits

Remote work environment

Health benefits paid for employee

Flexible Paid Time Off Policy

11 company holidays per year

Paid parental leave

401K with matching contributions

Diverse and inclusive team

Qualifications

• Bachelor’s degree preferred; equivalent experience accepted.
• Prior experience in client account management is essential.

Responsibilities

• Advocate and advisor for strategic corporate client accounts.
• Track client satisfaction and manage relationships proactively.
• Collaborate cross-functionally to improve internal processes.

Skills

Client Account Management

Process Improvement

Communication Skills

CRM Software Proficiency

Healthcare Industry Knowledge

Education

Bachelor’s Degree

Equivalent Experience

Tools

CRM Software

Job description

Join to apply for the Corporate Client Manager role at Gilligan Company LLC

Open Position: Corporate Client Manager

Reports to: Director of Client Success

Location: Remote position

About Us: HST Pathways is on a mission to transform healthcare with innovative software technology that enables surgery centers to provide more cost-efficient patient care and better outcomes. Our suite of solutions spans the entire case lifecycle, including scheduling, care coordination, clinical documentation, and revenue cycle. Backed by Bain Capital, we are the fastest growing ASC software company and serve over 1,100 surgery centers.

What we’re looking for:

Corporate Client Management Mission Statement: To deliver our client partners with the most intentional and meaningful relationships in the industry by providing a seamless experience, owning your business’ goals as ours, and allowing you to focus on your patients instead of your healthcare software.

The goal of the Corporate Client Management Team is to support our most valuable set of clients in the areas of process improvement, client consulting and engagement, performance metric tracking, and overall satisfaction and success with HST.

Responsibilities:

1. Serves as an advocate, problem solver, and trusted advisor for defined set of strategic corporate client accounts, proactively improving the clients’ health and relationship with HST.
2. Works professionally with a corporate entity, directly, by having a regular correspondence cadence to proactively manage and reactively resolve overall satisfaction needs.
3. Actively tracks the organizations Objectives and Key Results (OKRs) as they pertain to the team’s drilled down OKRs and Key Performance Indicators (KPIs).
4. Conducts an annual Executive Summit as well as four Quarterly Business Reviews (QBR) with each corporate account.
5. Continually collaborates cross-functionally with other areas of the HST organization: Support, Training, Product, and Sales to identify areas of internal process improvement.

Qualifications:

1. Bachelor’s degree preferred. Equivalent experience in a related field accepted.
2. Prior experience in client account management including process improvement.
3. Ability to communicate and liaise at all levels of an organization, including Executive and C-level.
4. Proficient in CRM software including logging, tracking, and reporting upon client data.
5. Working knowledge of surgery center and healthcare industry preferred.

Team Culture: We go beyond the expected. We strive to be the difference in everything we do and look for ways to innovate and deliver beyond expectations. We thrive through collaboration.

Perks & Benefits:

1. Remote work environment
2. Health benefits paid for employee
3. Flexible Paid Time Off Policy
4. 11 company holidays per year
5. Paid parental leave
6. 401K with matching contributions
7. A diverse, inclusive, and fun team!

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Sales and Business Development

Industries: Restaurants