Corporate Client Manager

Boys & Girls Clubs of Western Pennsylvania; Nashville (TN); Remote; USD 60,000 - 90,000; Full time

Job summary

An innovative company is seeking a Corporate Client Manager to enhance client relationships and ensure satisfaction through effective account management. This role involves tracking performance metrics, conducting executive reviews, and collaborating across teams to drive improvements. With a focus on client retention and growth, you will play a critical role in transforming healthcare delivery. Join a passionate team that values collaboration, continuous learning, and making a positive impact in the healthcare sector. If you thrive in a fast-paced environment and are eager to contribute to meaningful change, this opportunity is for you.

Benefits

Remote Work Environment

Health Benefits Paid for Employees

Flexible Paid Time Off

11 Company Holidays

Paid Parental Leave

401K with Matching

Learning and Development Allowance

Diverse and Inclusive Team

Qualifications

• Experience in client account management and process improvement.
• Excellent communication skills at all organizational levels.

Responsibilities

• Serve as an advocate and trusted advisor for strategic corporate accounts.
• Maintain regular communication with clients to manage satisfaction needs.

Skills

Client Account Management

Process Improvement

Communication Skills

CRM Software Proficiency

Workflow Automation

Healthcare Industry Knowledge

Relationship Building

Education

Bachelor's Degree

Equivalent Experience

Tools

CRM Software

Cloud-Based Applications

Job description

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About Us

HST Pathways is on a mission to transform healthcare with innovative software technology that enables surgery centers to provide more cost-efficient patient care and better outcomes. Our suite of solutions spans the entire case lifecycle, including scheduling, care coordination, clinical documentation, and revenue cycle. Backed by Bain Capital, we are the fastest growing ASC software company and serve over 1,100 surgery centers. We’re just getting started and have plans to 10X the value we offer. Our big ambitions rely on building a strong team, which is why we’re looking for talented individuals to join us.

Open Position

Role: Corporate Client Manager

Reports to: Director of Client Success

Location: Remote

What We’re Looking For

Mission Statement: To deliver our client partners meaningful relationships by providing a seamless experience, owning business goals, and allowing focus on patient care.

The Corporate Client Management Team supports key clients through process improvement, consulting, engagement, performance tracking, and ensuring satisfaction and growth. Our goal is to maintain a healthy book of business through retention and expansion.

Responsibilities

• Serve as an advocate and trusted advisor for strategic corporate accounts, proactively enhancing client relationships.
• Maintain regular communication with clients to manage satisfaction needs.
• Track Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) related to interoperability, support, implementations, finance, growth, and product feedback.
• Conduct annual Executive Summits and quarterly Business Reviews, preparing agendas that cover marketing, sales, support, interoperability, implementation, finance, and product roadmaps.
• Collaborate cross-functionally within HST to identify process improvements and evaluate feedback.

Qualifications

• Bachelor’s degree preferred; equivalent experience accepted.
• Experience in client account management and process improvement.
• Excellent communication skills at all organizational levels, including executive and C-level.
• Proficiency with CRM software for data logging, tracking, and reporting.
• Experience with workflow automation and healthcare industry knowledge preferred.
• Familiarity with cloud-based applications is a plus.
• Ability to build and grow client relationships, anticipating needs.
• Ability to work under pressure in a fast-paced environment.
• Some travel required: approximately 10-12 trips per year, including to Nashville and client sites.

Team Culture

• We aim to exceed expectations, innovate, and deliver value.
• We thrive on collaboration and collective success.
• We are passionate about making a positive impact and building a new healthcare delivery model.
• We promote continuous learning, growth, and knowledge sharing.
• We enjoy the journey and our collective purpose.

Perks & Benefits

• Remote work environment
• Health benefits paid for employees
• Flexible Paid Time Off
• 11 company holidays
• Paid parental leave
• 401K with matching
• Learning and development allowance
• Diverse, inclusive, and fun team

Our Commitment

HST Pathways values diversity and fosters an inclusive environment where employees feel valued and respected. We are committed to reflecting the diverse perspectives of our employees, customers, and communities, fueling innovation and a strong team culture.