Associate Client Manager

Health Care Service Corporation; Baltimore (IL, MD); Remote; USD 56,000 - 107,000; Full time

Job summary

Join a purpose-driven company as an Associate Client Manager, responsible for managing client relationships and ensuring satisfaction with Luminare Health products. This remote role requires strong interpersonal skills and a thorough understanding of employee benefit plans. You'll interact with clients, present reports, and oversee service delivery. A Bachelor's degree is preferred, along with 2-3 years of relevant experience.

Benefits

Health and Wellness Benefits

401(k)

Paid Time Off

Parental Leave

Disability Insurance

Life Insurance

Tuition Reimbursement

Annual Incentive Bonus

Qualifications

• 2-3 years of client coordinator or related experience.
• Thorough understanding of self-funding and employee benefit plans.

Responsibilities

• Manage ongoing day-to-day client interactions, including problem solving.
• Create, analyze, and present reporting packages.
• Lead the implementation of new business in collaboration with the implementation manager.

Skills

Interpersonal Skills

Communication Skills

Presentation Skills

Self-Motivation

Education

Bachelor's Degree

Job description

At Luminare Health , our employees are the cornerstone of our business and the foundation of our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

The Associate Client Manager (ACM) is responsible for the overall relationship with the client, from implementation and everyday problem resolution through renewal activities. The ACM may work directly with sales executives on small groups generally under $50,000.00 ANR, with minimal assistance from a Client Coordinator. They maintain senior management contact with Benefits, Human Resources, and the client’s financial staff. The Associate Client Manager also oversees the service delivery of Luminare Health products and services to ensure client satisfaction.

This role is based remotely, but candidates must reside in one of the following states: IL, MT, IN, IA, KS, MO, NC, NM, OK, PA, TX, or WI.

Job Responsibilities:

1. Manage ongoing day-to-day client interactions, including problem solving and issue resolution.
2. Maintain personal contact with clients via calls, visits, and meetings.
3. Create, analyze, and present reporting packages.
4. Coordinate and present renewals and claim reviews, ensuring follow-through.
5. Present relevant industry, corporate, and market issues to clients as appropriate.
6. Complete Client Action Plans and recommend upselling opportunities.
7. Oversee stop loss renewal processes with Sales Coordinator/Underwriter.
8. Lead the implementation of new business in collaboration with the implementation manager, including working closely with sales producers to understand client nuances and ensuring timely completion of SPD.
9. Set up and maintain performance metrics.
10. Coordinate communications regarding new groups, plan changes, issues, and new products with clients and internal departments/vendors.
11. Produce reports, analyses, and other projects as directed by clients, managers, or senior management.
12. Perform other duties as assigned.

Required Qualifications:

• 2-3 years of client coordinator or related experience.
• Results-oriented and self-motivated.
• Excellent interpersonal and communication skills.
• Ability to interact with senior executives.
• Thorough understanding of self-funding and employee benefit plans.
• Excellent presentation skills.
• Willingness to travel.

Preferred Qualifications:

• Bachelor's degree.

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Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

EEO Statement:

We are an Equal Opportunity Employer committed to a welcoming environment that respects and values the differences of our employees. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Pay Transparency:

At Luminare, we offer comprehensive benefits to support our employees’ lives outside of work, including health and wellness benefits, 401(k), pension, paid time off, parental leave, disability insurance, life insurance, employee assistance programs, paid holidays, tuition reimbursement, and other incentives. Compensation varies based on skills, education, and experience. This role is eligible for an annual incentive bonus, subject to plan terms and conditions.

Salary Range: $56,700.00 - $106,400.00