Enterprise Pharmacy Client Manager

PharmaForce; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player in pharmacy solutions is seeking an Enterprise Pharmacy Client Manager to join their Account Management Teams. This role is pivotal in delivering value to clients through effective project management and customer support. You will engage with a diverse customer base, ensuring compliance and enhancing operations while fostering collaboration across teams. If you are detail-oriented and passionate about customer impact, this full-time position offers a chance to make a significant difference in healthcare accessibility and affordability. Join a forward-thinking company committed to innovation and excellence in pharmacy management.

Benefits

Competitive pay

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Qualifications

• Minimum of 2 years experience as a 340B Pharmacy Account Manager.
• Strong problem-solving and multitasking skills are essential.

Responsibilities

• Manage assigned accounts and provide timely communication to customers.
• Identify opportunities for process improvement and support ticket management.

Skills

Problem-solving skills

Detail orientation

Collaboration abilities

Customer service experience

Client support experience

Knowledge of the 340B Drug Pricing Program

Basic computer skills

Advanced proficiency in Microsoft Office

Education

Licensed Pharmacy Technician

Experience in 340B, healthcare, or pharmacy industry

Tools

CRM software

Microsoft Office

Job description

PharmaForce is a leading provider of innovative pharmacy solutions, specializing in 340B Third Party Administration (TPA) and Pharmacy Benefit Management (PBM) services. We leverage cutting-edge technology and industry expertise to help healthcare providers, payers, and patients navigate the complex landscape of pharmacy management. Our mission is to enhance patient care and access to medications by optimizing pharmacy programs across the spectrum. At PharmaForce, we foster a culture of innovation and collaboration, continuously striving to develop solutions that make healthcare more accessible and affordable for all.

Position Overview

The Enterprise Pharmacy Client Manager will have responsibilities within the Account Management Teams, supporting accounting and wholesale customers. Under the general direction of the Sr. Manager of Enterprise Pharmacy, this role delivers on the company’s value proposition to its clients and team(s). The position requires managing ongoing projects and multitasking effectively.

Ideal candidates will be detail-oriented, proactive, solution-focused, and possess critical thinking skills. They should have account management experience, including client support, customer service, and process improvement. The ability to work independently and support both internal teams and external customers is essential.

We are seeking a Strategic Account Manager passionate about customer impact and growth. You will manage a diverse customer base to achieve measurable success, impacting our large client base.

Responsibilities:

• Manage assigned accounts and customers within the region
• Provide timely communication to customers
• Support customers via support tickets and calls
• Multitask across multiple projects
• Collaborate with other teams as needed
• Identify opportunities for process improvement and problem solving
• Support ticket management and daily operations
• Manage pharmacy termination processes when needed
• Update and maintain CRM communications according to PharmaForce standards
• Perform other duties as assigned
• Ensure compliance with PharmaForce policies, Code of Business Conduct, ethics, and applicable laws

Qualifications

Required:

• Problem-solving skills, detail orientation, and collaboration abilities
• Customer service and client support experience
• Knowledge of the 340B Drug Pricing Program
• Basic computer skills and advanced proficiency in Microsoft Office
• Minimum of 2 years experience as a 340B Pharmacy Account Manager

Education/Learning Experience:

• Desired: Licensed Pharmacy Technician
• Desired: Experience in 340B, healthcare, or pharmacy industry

Skills/Knowledge:

• Strong problem-solving, collaboration, and multitasking skills
• Experience working cross-functionally in team environments

We offer:

• Competitive pay
• Health, dental, vision, and life insurance benefits
• 401(k)
• Paid time off
• Remote location
• Full-time schedule

Equal Opportunity Employer

PharmaForce celebrates diversity and is committed to creating an inclusive environment. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or other protected characteristics.