Associate Client Manager

Health Care Service Corporation; Illinois; Remote; USD 56,000 - 107,000; Full time

Job summary

Join a purpose-driven organization committed to employee development and client satisfaction. As an Associate Client Manager, you'll foster relationships with clients, ensuring their needs are met while collaborating with sales executives. This role offers the opportunity to engage with senior management and contribute to service delivery excellence. If you're results-oriented and possess strong communication skills, this is your chance to thrive in a supportive environment that values your growth and professional journey.

Benefits

401(k) Savings Plan

Pension Plan

Paid Time Off

Paid Parental Leave

Disability Insurance

Tuition Reimbursement

Employee Assistance Program

Paid Holidays

Qualifications

• 2-3 years of client coordinator or related experience required.
• Excellent interpersonal and communication skills essential.
• Ability to interact with senior-level executives needed.

Responsibilities

• Manage day-to-day client interactions and issue resolutions.
• Create and present reporting packages to clients.
• Coordinate renewals and claim reviews with clients.

Skills

Client Coordination

Interpersonal Skills

Communication Skills

Presentation Skills

Problem Solving

Self-Motivation

Understanding of Self-Funding

Education

Bachelor’s Degree

Job description

At Luminare Health, our employees are the cornerstone of our business and the foundation of our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

The Associate Client Manager (ACM) is responsible for the overall relationship with the client, from implementation, everyday problem resolution through renewal activities. The ACM may work directly with sales executives on small groups that are sold and will have groups that are generally under $50,000.00 ANR. This position may have minimal assistance from a Client Coordinator. They maintain senior management level contact with Benefits, Human Resources, and the financial staff of the client. The Associate Client Manager is also responsible for the service delivery of Luminare Health products and services that ensure client satisfaction.

This role is based remotely, however candidates must live in one of the following states: IL, MT, IN, IA, KS, MO, NC, NM, OK, PA, TX or WI

Job Responsibilities:

1. Responsible for ongoing day-to-day involvement with assigned clients, including problem solving and issue resolution.
2. Maintaining personal contact with clients through calls, visits, meetings, etc.
3. Creating, analyzing, and presenting reporting packages.
4. Coordinating and presenting renewals and claim reviews, with appropriate follow-through.
5. Presenting relevant industry, corporate, and market issues to clients as appropriate.
6. Completing Client Action Plans.
7. Recommending appropriate upselling strategies and approaches.
8. Overseeing stop loss renewal processes with Sales Coordinator/Underwriter.
9. Collaborating closely with implementation managers during new business implementation, ensuring timely completion of SPD, and setting up performance metrics.
10. Coordinating communications with clients and internal departments/vendors regarding new groups, plan changes, issues, etc.
11. Producing reports, analyses, and other projects as directed by management.
12. Performing other duties as assigned.

Required Qualifications:

• 2-3 years of client coordinator or related experience.
• Results-oriented and self-motivated.
• Excellent interpersonal and communication skills.
• Ability to interact with senior-level executives.
• Thorough understanding of self-funding and employee benefit plans.
• Excellent presentation skills.
• Willingness to travel.

Preferred Qualifications:

• Bachelor’s degree.

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Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

EEO Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Pay Transparency Statement:

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and conditions of the plan.

Min to Max Range: $56,700.00 - $106,400.00