Associate Client Manager

Luminarehealth; Illinois; Remote; USD 56,000 - 107,000; Full time

Job summary

An established industry player seeks a dynamic Associate Client Manager to enhance client relationships and ensure satisfaction through effective service delivery. This role involves managing day-to-day client interactions, analyzing reports, and presenting strategic insights. Candidates will work closely with senior executives and have the opportunity to contribute to upselling strategies. With a focus on professional development, this remote position offers a supportive environment for growth and success. Join a purpose-driven company that values your contributions and invests in your career.

Benefits

Health and Wellness Benefits

401(k)

Pension

Paid Time Off

Parental Leave

Disability Insurance

Life Insurance

Employee Assistance Programs

Paid Holidays

Tuition Reimbursement

Qualifications

• 2-3 years of client coordinator or related experience required.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Manage ongoing client relationships and resolve issues effectively.
• Create and present reporting packages and renewals.
• Coordinate communications regarding plan changes and new products.

Skills

Client Coordination

Interpersonal Skills

Communication Skills

Presentation Skills

Problem Solving

Self-Motivation

Education

Bachelor's Degree

Job description

At Luminare Health, our employees are the cornerstone of our business and the foundation of our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

The Associate Client Manager (ACM) is responsible for the overall relationship with the client, from implementation and everyday problem resolution through renewal activities. The ACM may work directly with sales executives on small groups generally under $50,000.00 ANR, with minimal assistance from a Client Coordinator. They maintain senior management level contact with Benefits, Human Resources, and the financial staff of the client. The Associate Client Manager is also responsible for ensuring client satisfaction through effective service delivery of Luminare Health products and services.

This role is based remotely, however candidates must live in one of the following states: IL, MT, IN, IA, KS, MO, NC, NM, OK, PA, TX, or WI

Job Responsibilities:

1. Manage ongoing day-to-day client relationships, including problem solving, issue resolution, and personal contact via calls, visits, and meetings.
2. Create, analyze, and present reporting packages.
3. Coordinate and present renewals and claim reviews, with appropriate follow-up.
4. Present industry, corporate, and market issues relevant to clients.
5. Complete Client Action Plans and recommend upselling strategies.
6. Oversee stop loss renewal processes in collaboration with the Sales Coordinator/Underwriter.
7. Implement new business in collaboration with the implementation manager, including working with sales producers and ensuring timely completion of SPD.
8. Set up and maintain performance metrics.
9. Coordinate communications regarding new groups, plan changes, issues, and new products with clients and internal departments.
10. Produce reports, analyses, and other projects as directed.
11. Perform other duties as assigned.

Required Qualifications:

• 2-3 years of client coordinator or related experience.
• Results-oriented and self-motivated.
• Excellent interpersonal and communication skills.
• Ability to interact with senior executives.
• Thorough understanding of self-funding and employee benefit plans.
• Excellent presentation skills.
• Willingness to travel.

Preferred Qualifications:

• Bachelor’s degree.

Additional Information:

#LI-Remote, #LI-LF1, #LI-KT1

Note: If you are being referred to this role, ask your connection at HCSC about our Employee Referral process!

EEO Statement:

We are an Equal Opportunity Employment employer dedicated to creating a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Pay Transparency and Benefits:

We offer a comprehensive benefits package including health and wellness benefits, 401(k), pension, paid time off, parental leave, disability insurance, life insurance, employee assistance programs, paid holidays, tuition reimbursement, and more. Compensation varies based on skills, education, and experience, and the role is eligible for an annual incentive bonus.

Salary Range: $56,700.00 - $106,400.00