Senior Customer Success Manager, S2P

Corcentric; Nashville (TN); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company in spend and revenue management is seeking a Senior Customer Success Manager to ensure customer satisfaction and retention. This role involves building strong relationships, monitoring customer health, and advocating for customer needs. Join a collaborative team committed to customer success and professional growth.

Benefits

Paid Time Off

Holidays

Volunteer Days

Parental Leave

Insurance

401k

Health Plans

Qualifications

• Approximately 4+ years in Customer Success or Account Management.
• Experience in SaaS environment.

Responsibilities

• Serve as a client advocate coordinating internal functions.
• Conduct regular business reviews to discuss accomplishments.
• Promote product adoption and usage actively.

Skills

Relationship Building

Communication

Problem Solving

Organizational Skills

Negotiation

Education

Bachelor's degree in business or relevant field

Tools

MS PowerPoint

MS Excel

Job description

As a Customer Success Manager (CSM), you will serve as a trusted advisor to our customers, ensuring ongoing success with our platform-based solutions, maximizing their return on investment, and facilitating strong customer retention and growth across our portfolio of products.

We're a team of fierce customer advocates relentlessly committed to doing what is best for the customer and Corcentric. We view Customer Success as a critical component to our organization's ongoing success. We leverage industry best practices and skill development to help team members focus on customer outcomes, deliver beyond expectations, and grow through each experience. We respect diversity of thought and encourage collaboration.

We are currently hiring out of our Cherry Hill, NJ headquarters, as well as remotely across the Eastern US Time Zone in states where we have hubs: Pennsylvania, Florida, Georgia, and North Carolina.

This key position reports to the Director, Customer Success, Source-to-Pay (S2P) within our Global Customer Success team. If you are passionate about creating satisfying customer experiences and want to do this for a company with a bright future, join us at Corcentric Customer Success.

As a Senior Customer Success Manager, S2P, you will:

1. Serve as a client advocate by coordinating internal functions to reach client goals and resolve complex issues.
2. Be the primary contact for all post-sales activities including onboarding, guidance, change management, training, support, and account management.
3. Build and maintain executive relationships to reinforce the strategic value of our solutions.
4. Conduct regular business reviews to discuss accomplishments, challenges, and reinforce value.
5. Establish success roadmaps with checkpoints to ensure milestones are met.
6. Monitor customer health indicators and sentiment, taking action to restore confidence when needed.
7. Support a diverse customer portfolio through support, training, and strategic dialogue.
8. Become a trusted advisor, delivering best practices and value-added guidance empathetically.
9. Coordinate with product, delivery, and support teams for product enhancements and change requests.
10. Promote product adoption and usage actively.
11. Train customers on new features and upgrades.
12. Identify opportunities to expand our product footprint.
13. Advocate for customer needs internally.
14. Proactively address potential issues and areas for improvement.
15. Represent the customer voice for product development and enhancements.

Requirements

You'll need to have:

• Bachelor's degree in business or relevant field (or equivalent experience).
• Approximately 4+ years in Customer Success, Account Management, or similar.
• Experience in SaaS environment.
• Exceptional relationship-building and interpersonal skills.
• Strong organizational skills with strategic and tactical thinking.
• Technical problem-solving abilities.
• Excellent communication and presentation skills, with experience in MS PowerPoint.
• Proficiency in MS Excel for data analysis.
• Influencing and negotiation skills.
• A team-oriented mindset with a positive attitude.
• Ability to travel 15-20%.

Additional helpful experience includes procure-to-pay or source-to-contract expertise and managed services experience. Don't worry if you don't check all boxes; we see this as helpful but not mandatory.

About Us

Corcentric is a global provider of spend and revenue management software and services for mid-market and Fortune 1000 companies. We focus on reducing costs, optimizing working capital, and unlocking revenue.

Our Values

• Do the Right Thing
• Embrace + Drive Change
• Be Empowered
• Be Customer-Focused

Benefits

We offer a comprehensive benefits package including paid time off, holidays, volunteer days, parental leave, insurance, 401k, health plans, and more. We value work-life balance and professional growth, fostering a collaborative, solutions-oriented culture.

EEO & Work Environment

We are committed to equal opportunity employment and maintaining a safe, inclusive work environment. This role involves routine use of office equipment and may require travel based on business needs.