Associate Client Manager

Health Care Service Corporation; United States; Remote; USD 56,000 - 107,000; Full time

Job summary

A leading company is seeking an Associate Client Manager responsible for managing client relationships and ensuring satisfaction with Luminare Health products. This remote role involves problem-solving, reporting, and collaboration with sales executives, requiring strong interpersonal and communication skills.

Benefits

Health and Wellness Benefits

401(k)

Pension

Paid Time Off

Parental Leave

Disability Insurance

Tuition Reimbursement

Qualifications

• 2-3 years of client coordinator or related experience.
• Thorough understanding of self-funding and employee benefit plans.

Responsibilities

• Manage ongoing day-to-day client interactions and problem resolution.
• Create, analyze, and present reporting packages.
• Recommend upselling opportunities and approaches.

Skills

Interpersonal Skills

Communication Skills

Presentation Skills

Problem Solving

Education

Bachelor's Degree

Job description

At Luminare Health , our employees are the cornerstone of our business and the foundation of our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

The Associate Client Manager (ACM) is responsible for the overall relationship with the client, from implementation and everyday problem resolution through renewal activities. The ACM may work directly with sales executives on small groups generally under $50,000 ANR, with minimal assistance from a Client Coordinator. They maintain senior management contact with Benefits, Human Resources, and the client's financial staff. The ACM also oversees the service delivery of Luminare Health products and services to ensure client satisfaction.

This role is based remotely, but candidates must reside in one of the following states: IL, MT, IN, IA, KS, MO, NC, NM, OK, PA, TX, or WI.

Job Responsibilities:

1. Manage ongoing day-to-day client interactions, including problem solving, issue resolution, and personal contact via calls, visits, and meetings.
2. Create, analyze, and present reporting packages.
3. Coordinate and present renewals and claim reviews, ensuring appropriate follow-up.
4. Present industry, corporate, and market issues relevant to clients.
5. Complete Client Action Plans.
6. Recommend upselling opportunities and approaches.
7. Oversee stop-loss renewal processes with the Sales Coordinator/Underwriter.
8. Lead the implementation of new business in collaboration with the implementation manager, including working with sales producers to understand client nuances and ensuring timely completion of SPD.
9. Set up and maintain performance metrics.
10. Coordinate communication regarding new groups, plan changes, issues, etc., with clients and internal departments.
11. Produce projects, analyses, reports, and other deliverables as directed by clients or management.
12. Perform other duties as assigned.

Required Qualifications:

• 2-3 years of client coordinator or related experience.
• Results-oriented and self-motivated.
• Excellent interpersonal and communication skills.
• Ability to interact with senior executives.
• Thorough understanding of self-funding and employee benefit plans.
• Excellent presentation skills.
• Willingness to travel.

Preferred Qualifications:

• Bachelor's degree.

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EEO Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Pay Transparency Statement:

At Luminare, we offer meaningful benefits to support our employees' lives outside of work, including health and wellness benefits, 401(k), pension, paid time off, parental leave, disability insurance, supplemental life insurance, employee assistance, paid holidays, tuition reimbursement, and other incentives. Our total rewards package is designed to support our associates.

The offered compensation varies based on skills, education, knowledge, and experience. This role is aligned with an annual incentive bonus plan, subject to plan terms and conditions.

Min to Max Range: $56,700.00 - $106,400.00