Core Systems Leader: Quest Platform & Tech Optimization

Town & Country Credit Union

Fargo (ND)

On-site

USD 90,000 - 140,000

Full time

7 days ago

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Benefits offered by this job

Competitive pay

Paid holidays

Generous paid time off

Dress for your day

Health, dental, and vision insurance

Life and disability insurance

Flexible spending accounts

401(k) with employer contributions

Paid volunteer time

Tuition reimbursement

YMCA Corporate Membership Discount

Job summary

Town & Country Credit Union in Fargo, ND is seeking a Core Services Manager to lead the administration, optimization, and support of our core processing platform and related business applications. You will oversee system performance, manage upgrades, and drive improvements to help teams work more efficiently and deliver exceptional member service.

You'll partner with Security, Risk and Compliance, coach Business Analysts, and build strong vendor relationships while translating business needs

Qualifications

Bachelor's degree or equivalent experience in information systems or related field.
Experience administering, supporting, or managing core processing systems and business applications, preferably in a financial institution or credit union.
Familiarity with core processing platforms, system integrations, workflows, reporting, and automation.
Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and identify sustainable solutions.
Experience managing system implementations, upgrades, vendor relationships, or technology projects.
An understanding of system security, access controls, data integrity, change management, and risk mitigation.
Leadership skills with the ability to coach employees, prioritize competing demands, and guide projects and initiatives.
Strong communication and collaboration skills, including the ability to explain technical concepts in practical business terms.
Initiative, attention to detail, and a continuous improvement mindset.

Responsibilities

Oversee Jack Henry Symitar Quest core processing platform and related apps.
Ensure system performance, data integrity, and troubleshoot issues.
Lead upgrades, enhancements, integrations, and implementations.
Oversee programs, integrations, automated workflows, and technical solutions.
Manage vendor relationships and monitor service performance.
Partner with security, risk, compliance, and audit to maintain controls.
Coach and develop Business Analysts and prioritize workloads.
Collaborate with departments to translate business needs into practical system solutions.