Core Banking Systems Administrator — Insight & Upgrades

Savers Bank; Southbridge (MA); On-site; USD 90,000 - 140,000; Full time

Job summary

Savers Bank is seeking a Core Banking Systems Administrator to optimize COCC INSIGHT and related applications. You will troubleshoot issues, coordinate upgrades, and work across departments to keep our core banking platform running smoothly.

This role emphasizes both technical problem-solving and clear communication, with responsibilities for security, reporting, training, and ensuring workflows meet the bank's operating needs.

Qualifications

• Three years of relevant experience in banking operations, financial-services technology, application support, systems administration, or related field.
• Experience supporting a core banking system, banking application, or other complex business application.
• Record of investigating issues, working with vendors or support teams, and following through for end users.
• Experience with system upgrades, testing, implementations, integrations, or process improvements.

Responsibilities

• Own the investigation. Troubleshoot core system and application issues, work with COCC and other vendors, track open cases, and keep the right people informed through resolution.
• Administer and support COCC INSIGHT, CollaborateNOW, iDentifi, and applications connected to the core.
• Connect needs with solutions. Partner with departments to understand their work, explore available functionality, and recommend practical improvements.
• Move projects forward. Coordinate or participate in upgrades, testing, integrations, implementations, forms updates, and new functionality.
• Protect access and data. Manage approved user access and permissions, support access reviews, and follow established security and internal-control procedures.
• Improve the everyday experience. Build or enhance reports, dashboards, documentation, and workflows that help teams work accurately and efficiently.
• Share what you learn. Translate technical information into clear guidance and training for employees who rely on the Bank’s systems.

Skills

Troubleshooting

Vendor coordination

System upgrades

Reporting & dashboards

Education

Bachelor's degree in business, information systems, or related field

Tools

COCC INSIGHT

CollaborateNOW

iDentifi

Job description

Savers Bank is seeking a Core Banking Systems Administrator to optimize COCC INSIGHT and related applications. You will troubleshoot issues, coordinate upgrades, and work across departments to keep our core banking platform running smoothly.

This role emphasizes both technical problem-solving and clear communication, with responsibilities for security, reporting, training, and ensuring workflows meet the bank's operating needs.