Core Services Manager - Fargo

Town & Country Credit Union

Fargo (ND)

On-site

USD 120,000 - 160,000

Full time

41 hours ago

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Benefits offered by this job

Competitive pay

Paid holidays

Generous paid time off

Dress for your day

Health, dental, and vision insurance

Life and disability insurance

Flexible spending accounts

401(k) with employer contributions

Paid volunteer time

Tuition reimbursement

YMCA Corporate Membership Discount

Job summary

Town & Country Credit Union in Fargo, ND seeks a Core Services Manager to lead administration, optimization, and support of the core processing platform and related business applications.

You will oversee system performance, drive upgrades and integrations, manage vendor relationships, and coach a team of Business Analysts to translate business needs into practical solutions that boost member service and operational efficiency.

Qualifications

Experience administering or managing core processing systems and business applications in a financial institution.
Ability to lead system upgrades, integrations, and vendor relationships.
Strong analytical and problem-solving skills for troubleshooting complex issues.

Responsibilities

Oversee Jack Henry Symitar Quest core processing platform and related applications.
Ensure system performance, data integrity, and efficient operations.
Lead upgrades, enhancements, integrations, and implementations with proper testing and documentation.
Manage programs, automated workflows, and technical solutions that support business needs.
Build strong vendor relationships and monitor service performance.

Skills

Leadership

Project management

Analytical thinking

Communication

Team coaching

Vendor management

Business partnership

Education

Bachelor's degree in information systems, computer science, business technology

Tools

Jack Henry Symitar Quest

Enhanced Workflow

Synergy

ARCU

Interactive Teller Capture

Job description

Are you a tech-savvy problem solver who loves improving systems, leading projects, and finding smarter ways to get things done?

Do you enjoy connecting technology with business needs, tackling complex challenges, and helping teams work more efficiently? If so, we want to talk to you!

We're looking for a Core Services Manager to lead the administration, optimization, and support of our core processing platform and related business applications. From overseeing system performance and leading enhancements to managing vendor relationships and developing your team, this role offers the opportunity to make a meaningful impact on how Town & Country Credit Union operates and serves its members.

What You'll Do

Core Systems Leadership: Oversee our Jack Henry Symitar Quest core processing platform and related applications, including Enhanced Workflow, Synergy, ARCU, and Interactive Teller Capture.
System Optimization: Keep systems running smoothly, ensure data integrity, troubleshoot complex issues, and identify opportunities to improve functionality and efficiency.
Project & Change Management: Lead system upgrades, enhancements, integrations, and implementations, ensuring changes are properly tested, documented, and successfully delivered.
Programming & Automation: Oversee programs, integrations, automated workflows, and technical solutions that streamline processes and support business needs.
Vendor Management: Build strong vendor relationships, coordinate support, monitor service performance, and evaluate new capabilities and technology solutions.
Risk & Security: Partner with Information Security, Risk, Compliance, and Audit to maintain system controls, support audits, and protect sensitive member and credit union information.
Team Leadership: Coach and develop Business Analysts, establish priorities, manage workloads, and foster a culture of collaboration, accountability, and continuous improvement.
Business Partnership: Work closely with departments across the credit union to translate business needs into practical system solutions that improve employee efficiency and member service.

What You Bring

A bachelor's degree in information systems, computer science, business technology, or a related field-or equivalent education and experience.
Experience administering, supporting, or managing core processing systems and business applications, preferably in a financial institution or credit union.
Familiarity with core processing platforms, system integrations, workflows, reporting, and automation.
Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and identify sustainable solutions.
Experience managing system implementations, upgrades, vendor relationships, or technology projects.
An understanding of system security, access controls, data integrity, change management, and risk mitigation.
Leadership skills with the ability to coach employees, prioritize competing demands, and guide projects and initiatives.
Strong communication and collaboration skills, including the ability to explain technical concepts in practical business terms.
Initiative, attention to detail, and a continuous improvement mindset.

Experience with Jack Henry Symitar Quest and related applications is a plus!

Why Town & Country Credit Union?

We're a team of 170 professionals across 11 branches in Fargo, West Fargo, Minot, Kenmare, and Stanley. At Town & Country Credit Union, we're committed to making a positive impact-on our members, our employees, and our communities.

We believe in delivering outstanding products and services while fostering a supportive and growth-oriented work environment. You'll find opportunities to take on new challenges, grow your skills, collaborate with talented teammates, and make meaningful contributions every day.

Benefits You'll Enjoy

We offer a comprehensive benefits package designed to support your well-being and success: