Core Services Manager - Minot

Town and Country Credit Union; Minot (ND); On-site; USD 110,000 - 140,000; Full time

Job summary

Town & Country Credit Union is seeking a Core Services Manager to lead the administration, optimization, and support of the credit union’s core processing platform and related business applications. You will oversee system performance, enhancements, and integrations while coordinating vendor relationships and developing a team of Business Analysts.

You will partner with departments to identify efficiency opportunities, improve member service, and ensure security and compliance across systems.

Qualifications

• Bachelor’s degree in information systems or related field, or equivalent experience.
• Experience with core processing systems and financial applications.
• Familiarity with system integrations, workflows, reporting, and automation.
• Strong analytical and problem-solving skills.
• Experience coordinating projects, vendor relationships, or technology implementations.
• Understanding of system security, access controls, data integrity, and change management.
• Strong leadership and organizational skills.
• Excellent communication to explain technical concepts to non-technical audiences.
• Commitment to accuracy, confidentiality, teamwork, and continuous improvement.

Responsibilities

• Lead the administration, optimization, and support of the core processing platform and related business applications.
• Monitor system performance, troubleshoot issues, and coordinate production incident resolution.
• Oversee system upgrades, releases, and testing; document changes.
• Identify opportunities to automate and streamline workflows.
• Guide development and maintenance of integrations and automated workflows.
• Coordinate vendor relationships and monitor service performance.
• Collaborate with Information Security, Risk, Compliance, and Audit on controls and audits.
• Coach and develop Business Analysts; manage priorities and performance.
• Partner with departments to understand needs and implement solutions.
• Support disaster recovery planning and off-hours maintenance when needed.

Skills

Leadership

Project management

Problem solving

Communication

Analytical thinking

Team development

Education

Bachelor's degree or equivalent

Tools

Jack Henry Symitar Quest

Job description

Are you a tech-savvy problem solver who loves improving systems, leading projects, and finding better ways to get things done?

Do you enjoy tackling complex challenges, collaborating across departments, and helping others succeed? If you're ready to take the next step in your career and make an impact behind the scenes, we'd love to hear from you!

We're looking for a Core Services Manager to lead the administration, optimization, and support of TCCU's core processing platform and associated business applications. From overseeing system performance and coordinating enhancements to managing vendor relationships and developing our Business Analysts, this role plays an important part in keeping our systems running smoothly and helping our teams serve members effectively.

This is a great opportunity for a current Town & Country team member who enjoys technology, problem-solving, leadership, and finding ways to make our processes more efficient.

What You'll Do:

• Lead Core Systems: Oversee our Jack Henry Symitar Quest core processing platform and related applications, including Enhanced Workflow, Synergy, ARCU, and Interactive Teller Capture.
• Keep Systems Running Smoothly: Monitor system performance, troubleshoot complex issues, maintain data integrity, and coordinate timely resolution of production concerns.
• Manage System Enhancements: Lead system upgrades, releases, configuration changes, testing, and implementations to ensure changes are successful and properly documented.
• Improve Processes: Partner with departments across TCCU to identify opportunities for automation, streamline workflows, and develop system solutions that improve efficiency and member service.
• Oversee Programming & Integrations: Guide the development and maintenance of programs, system integrations, automated workflows, and other technical solutions that support business operations.
• Manage Vendor Relationships: Coordinate vendor support, maintain productive partnerships, monitor service performance, and evaluate system capabilities and enhancements.
• Support Security & Compliance: Work with Information Security, Risk, Compliance, and Audit to maintain system controls, support audits, and protect confidential member and Credit Union information.
• Lead & Develop the Team: Provide direction, coaching, and professional development for Business Analysts while managing priorities, workloads, and performance expectations.
• Partner Across Departments: Work with business leaders and technical teams to understand needs, resolve system challenges, and implement solutions that support TCCU's goals.
• Plan for the Unexpected: Support business continuity and disaster recovery planning and participate in system maintenance, releases, or critical incidents outside normal business hours when needed.

What You Bring:

• Education equivalent to a bachelor's degree in information systems, computer science, business technology, or a related field-or equivalent education and experience.
• Experience working with core processing systems, business applications, system administration, or related technology functions, preferably in a financial institution.
• Familiarity with system integrations, workflows, reporting, programming, and automation.
• Strong analytical and problem-solving skills, with the ability to troubleshoot issues and identify practical, long-term solutions.
• Experience coordinating projects, system enhancements, vendor relationships, or technology implementations.
• An understanding of system security, access controls, data integrity, and change management.
• Strong leadership and organizational skills, including the ability to prioritize competing demands, coordinate workloads, and develop others.
• Excellent communication skills and the ability to explain technical concepts in a way that makes sense to both technical and nontechnical audiences.
• A commitment to accuracy, confidentiality, teamwork, and continuous improvement.
• A willingness to learn, take initiative, and help others find solutions.

Experience with Jack Henry Symitar Quest and related applications is a plus!

Why Take This Next Step with Town & Country Credit Union?

At TCCU, we're proud of our supportive, growth-focused culture and our commitment to providing excellent service to our members. With 170 professionals across 11 branches, we value internal mobility and encourage our team members to explore opportunities to grow their skills, take on new challenges, and build their careers.

This role offers the opportunity to expand your leadership experience, strengthen your technical expertise, and make a meaningful impact across the organization. You'll work closely with teams throughout TCCU and help shape the systems and processes that support our employees and members every day.

Ready to Grow With Us?

If you have questions about the role, please reach out to Human Resources.

Town & Country Credit Union is proud to support employee development and is an Equal Opportunity Employer.