Core Network Operations Center Specialist I (Remote/Hybrid)

Switch; Las Vegas (NV); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Remote options

Flexible shifts

Generous benefits

Job summary

Switch is seeking a CORE Support Specialist I to deliver front-line operational support for the CORE ecosystem. You will serve as the primary contact for incidents and service requests, coordinating with carriers and internal teams to restore service and communicate updates.

The role supports 24/7 operations, focusing on timely, accurate customer communication and documented actions. Ideal candidates have 2+ years in telecom/IT support, basic network knowledge (OSI), experience with ticketing

Qualifications

• 2+ years of experience in telecommunications, IT support, or related technical role.
• Foundational understanding of network concepts, topologies, and the OSI model.
• Experience troubleshooting network connectivity and following critical-path resolution steps.
• Familiarity with data center infrastructure and cabling standards.
• Experience using ticketing systems and monitoring tools.
• Comfort using terminal access tools such as SSH, PuTTY, or similar.
• Working knowledge of Microsoft Office applications.
• Network+ , CCENT, A+, or Security+ certifications are preferred, not required.

Responsibilities

• Serve as the primary point of contact for CORE-related service requests and incident investigations.
• Engage service providers and internal teams to troubleshoot and resolve customer-impacting issues.
• Assess and communicate operational impact to customers during incidents.
• Create, update, and manage service request and incident tickets.
• Coordinate and participate in service activation calls with customers and carriers.
• Follow established escalation and notification procedures using sound judgment.
• Provide timely, accurate customer-facing updates throughout incident resolution.
• Document incidents clearly, including actions taken, timelines, and outcomes.
• Contribute feedback to improve CORE support tools, processes, and procedures.

Skills

Telecommunications experience

IT support

OSI model

Network troubleshooting

Data center knowledge

Ticketing systems

SSH usage

PuTTY usage

Microsoft Office

Security+ / certifications (preferred)

Education

Equivalent education and training

Tools

SSH

PuTTY

Monitoring tools

Ticketing systems

Microsoft Office

Job description

Switch is seeking a CORE Support Specialist I to deliver front-line operational support for the CORE ecosystem. You will serve as the primary contact for incidents and service requests, coordinating with carriers and internal teams to restore service and communicate updates.

The role supports 24/7 operations, focusing on timely, accurate customer communication and documented actions. Ideal candidates have 2+ years in telecom/IT support, basic network knowledge (OSI), experience with ticketing