Core Support Technician I — Incident & Networking

Switch

Las Vegas (NV)

Hybrid

USD 52,000 - 76,000

Full time

5 days ago

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Job summary

Switch, a leader in data center infrastructure, is seeking a CORE Support Specialist I to deliver front-line operational support for the CORE ecosystem. You will be the primary contact for incidents and service requests, coordinating with carriers and internal teams to restore service.

This role supports 24/7 operations, follows defined procedures, and emphasizes accurate execution and clear customer communication.

Qualifications

2+ years in telecommunications, IT support, or related technical role, or equivalent education.
Foundational understanding of network concepts, OSI model and topology.
Experience troubleshooting network connectivity and incident resolution steps.
Familiarity with data center infrastructure and cabling standards.
Experience using ticketing systems and monitoring tools.

Responsibilities

Serve as the primary point of contact for CORE service requests and incident investigations.
Coordinate with carriers and internal teams to troubleshoot and restore service.
Assess and communicate operational impact to customers during incidents.
Create, update, and manage service requests and incident tickets.
Coordinate service activation calls with customers and carriers.
Follow escalation and notification procedures and provide timely updates.
Document incidents with actions, timelines and outcomes.
Contribute feedback to improve CORE support tools, processes and procedures.