Remote Core Support Specialist I

Switch; Las Vegas (NV); Hybrid; USD 48,000 - 66,000; Full time

Benefits offered by this job

Medical plan

Remote options

Flexible shifts

Job summary

Switch is seeking a Telecom Network Operations Center Technician I to provide front-line operational support for CORE-driven services and incident response. You’ll be the primary contact for CORE requests, coordinating with carriers and internal teams to restore service, following defined procedures in a 24/7 environment.

You’ll document actions, manage tickets, and communicate clearly with customers during incidents.

Qualifications

• 2+ years in telecommunications, IT support, or related technical role or equivalent education and training.
• Foundational understanding of network concepts, topologies, and OSI model.
• Experience troubleshooting network connectivity and following critical-path steps.
• Familiarity with data center infrastructure and cabling standards.
• Experience using ticketing systems and monitoring tools.
• Comfort using terminal access tools such as SSH, PuTTY, or similar.

Responsibilities

• Serve as the primary point of contact for CORE-related service requests and incident investigations.
• Engage service providers and internal teams to troubleshoot and resolve customer-impacting issues.
• Assess and communicate operational impact to customers during incidents.
• Create, update, and manage service request and incident tickets.
• Coordinate and participate in service activation calls with customers and carriers.
• Follow established escalation and notification procedures using sound judgment.
• Provide timely, accurate customer-facing updates throughout incident resolution.
• Document incidents clearly, including actions taken, timelines, and outcomes.
• Contribute feedback to improve CORE support tools, processes, and procedures.

Skills

Telecommunications

IT support

OSI model

Network troubleshooting

Ticketing systems

Monitoring tools

SSH

PuTTY

Microsoft Office

Education

Education and training

Job description

Switch is seeking a Telecom Network Operations Center Technician I to provide front-line operational support for CORE-driven services and incident response. You’ll be the primary contact for CORE requests, coordinating with carriers and internal teams to restore service, following defined procedures in a 24/7 environment.

You’ll document actions, manage tickets, and communicate clearly with customers during incidents.