Core Support Specialist I - 24/7 Incident Response

Switch; Las Vegas (NM); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Culture of Karma

Remote opportunities

Flexible shifts

Medical plan options

Job summary

Switch in Las Vegas, NV is seeking a CORE Support Specialist I to provide front-line operational support for services delivered through Switch’s CORE. You will act as the primary contact for incidents and service requests, coordinating with carriers and internal teams to restore service.

The role follows defined procedures, supports 24/7 operations, and focuses on accurate execution and customer communication. Bring 2+ years in telecom/IT, network knowledge, and ticketing experience.

Qualifications

• 2+ years of experience in telecommunications, IT support, or a related technical role.
• Foundational understanding of network concepts, topologies, and the OSI model.
• Experience troubleshooting network connectivity and following critical‑path resolution steps.
• Familiarity with data center infrastructure and cabling standards.
• Experience using ticketing systems and monitoring tools.
• Comfort using terminal access tools such as SSH, PuTTY, or similar.
• Working knowledge of Microsoft Office applications.
• Network+, CCENT, A+, or Security+ certifications are preferred, not required.

Responsibilities

• Serve as the primary contact for CORE-related service requests and incident investigations.
• Engage service providers and internal teams to troubleshoot and resolve customer‑impacting issues.
• Assess and communicate operational impact to customers during incidents.
• Create, update, and manage service request and incident tickets.
• Coordinate and participate in service activation calls with customers and carriers.
• Follow established escalation and notification procedures using sound judgment.
• Provide timely, accurate customer‑facing updates throughout incident resolution.
• Document incidents clearly, including actions taken, timelines, and outcomes.
• Contribute feedback to improve CORE support tools, processes, and procedures.

Skills

Network concepts

OSI model

Troubleshooting

Ticketing systems

SSH PuTTY

Microsoft Office

Customer communication

Data center basics

Education

Associate degree in IT / Networking

Tools

SSH

PuTTY

Monitoring tools

Job description

Switch in Las Vegas, NV is seeking a CORE Support Specialist I to provide front-line operational support for services delivered through Switch’s CORE. You will act as the primary contact for incidents and service requests, coordinating with carriers and internal teams to restore service.

The role follows defined procedures, supports 24/7 operations, and focuses on accurate execution and customer communication. Bring 2+ years in telecom/IT, network knowledge, and ticketing experience.