Core Guide: Lived-Experience Peer for Wellness

Firsthand health; Canton (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid parental leave

Vacation accrual

Equity

Performance bonus potential

Job summary

firsthand Health in Canton, Ohio seeks a Core Guide to support individuals with serious mental illness and/or SUD, guiding them toward whole-health wellness and community resources.

You will partner with clinicians and a multidisciplinary Care Team to schedule appointments, advocate for needs, and help clients set and reach personal recovery goals while upholding trauma-informed practices.

Qualifications

• Lived experience with SMI and/or SUD
• State Peer Recovery certification, or eligibility and willingness to obtain certification within six months
• Valid driver’s license in good standing, with the ability to operate a vehicle (company vehicle may be provided)
• Demonstrated proficiency with email, messaging services, and apps
• Two years demonstrated recovery time from a mental health and/or substance abuse disorder at date of application
• Paid training period and assessments to move forward
• Ability to work Monday - Friday 8:30 am - 4:30 pm
• Experience with direct in-person outreach and engagement for individuals with SMI and SUD
• Expertise in recovery education and coaching
• Understanding of whole health and trauma-informed approaches to peer support
• Familiarity with local community resources, behavioral health systems, and the criminal justice system
• Eagerness to expand knowledge about a broad range of health conditions
• Interest in gaining a Community Health Worker (CHW) Credential after hire, or already holds one

Responsibilities

• Conduct community outreach to individuals with SMI in homes, community locations, and care settings like shelters, hospitals, and emergency departments
• Support individuals health needs by scheduling appointments, taking vitals, ensuring clinical visits are attended and completed, and assisting with telehealth access
• Build trust and relationships by addressing immediate needs and empowering individuals to identify and pursue personal recovery goals
• Serve as the primary point-of-contact, using advanced engagement techniques to facilitate ongoing connection and engagement in supportive services
• Help address social determinants of health, facilitating access to benefits, resources, and transportation
• Assist with care coordination, advocating for individual goals, accompanying individuals to appointments, and addressing post-discharge needs
• Provide timely and thorough documentation of encounters and participate in case reviews and team collaboration
• Perform initial and ongoing telephonic outreach
• Participate in ongoing training and professional development
• Understand that as firsthand learns and grows, your role will constantly evolve. This job description represents many key elements of this role, but they are subject to change

Skills

Empathy

Listening

Communication

Team collaboration

Technology proficiency

Recovery knowledge

Tools

Email

Messaging apps

Mobile apps

Job description

firsthand Health in Canton, Ohio seeks a Core Guide to support individuals with serious mental illness and/or SUD, guiding them toward whole-health wellness and community resources.

You will partner with clinicians and a multidisciplinary Care Team to schedule appointments, advocate for needs, and help clients set and reach personal recovery goals while upholding trauma-informed practices.