Field Service Technician

Swan Analytical USA; Washington (District of Columbia); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading analytical instrumentation company is seeking a Field Service Technician to ensure optimal performance of analytical instruments. Responsibilities include on-site installation, troubleshooting, maintenance, and training customers in the appropriate use of instruments. The role requires up to 100% travel (Monday to Friday) and an ability to provide exceptional technical support. Candidates should be ready to maintain detailed service records and stay updated on product advancements. This is an exciting opportunity for those passionate about technology and customer service.

Responsibilities

• Install and commission SWAN analytical instruments at customer locations.
• Conduct routine preventive maintenance activities.
• Provide exceptional technical support to customers.
• Perform instrument repairs, replacements, and upgrades.
• Train customers on proper use and maintenance of instruments.
• Maintain accurate service records, equipment logs, and reports.

Job description

Description

Swan Analytical USA is seeking a Field Service Technician to join our dynamic team. The Field Service Technician will play a crucial role in ensuring the optimal functioning and performance of our analytical instruments at customer sites. As a Swan Field Service Technician, you will be responsible for on-site installation, maintenance, troubleshooting, and repair of our instruments, as well as competitors, providing outstanding technical support to our valued customers. This role will require up to 100% Travel (Mon-Fri only).

Key Responsibilities

• Installation and Commissioning:
• Install and commission SWAN analytical instruments at customer locations.
• Ensure proper calibration and configuration to meet customer specifications.
• Preventive Maintenance:
• Conduct routine preventive maintenance activities to ensure instruments operate at peak performance.
• Keep detailed maintenance records and update service documentation.
• Technical Support:
• Provide exceptional technical support to customers via phone, email, and on-site visits.
• Troubleshoot and diagnose issues with instruments promptly and effectively.
• Repair and Upgrades:
• Perform instrument repairs, replacements, and upgrades as required.
• Coordinate with the support admin and manager to source and order replacement parts.
• Customer Training:
• Train customers on the proper use, maintenance, and calibration of water instrumentation.
• Offer guidance on optimizing instrument performance.
• Documentation:
• Maintain accurate service records, equipment logs, and reports.
• Ensure timely submission of service reports and required documentation.
• Continuous Learning:
• Stay up to date with SWAN's product advancements and industry trends.
• Participate in training programs and workshops to enhance technical knowledge.