Field Service Technician

Swan Analytical USA; Baltimore (MD); On-site; USD 55,000 - 85,000; Full time

Job summary

A leading analytical instrument provider is seeking a Field Service Technician to join their team. This role involves installation, maintenance, and repair of analytical instruments at customer sites, requiring up to 100% travel. Responsibilities include conducting preventive maintenance, providing technical support, and training customers. The ideal candidate will possess strong mechanical skills and excellent communication abilities, ensuring customer satisfaction and instrument performance.

Qualifications

• Strong mechanical aptitude and troubleshooting skills.
• Excellent communication skills for customer interaction.
• Willingness to travel extensively within the United States.

Responsibilities

• Install and commission SWAN analytical instruments at customer locations.
• Conduct routine preventive maintenance activities.
• Provide exceptional technical support to customers.
• Perform instrument repairs, replacements, and upgrades.
• Train customers on the proper use of water instrumentation.
• Perform instrument repairs, replacements, and upgrades as required
• Coordinate with the support admin and manager to source and order replacement parts
• Train customers on the proper use, maintenance, and calibration of water instrumentation
• Maintain accurate service records, equipment logs, and reports
• Ensure timely submission of service reports and required documentation
• Stay up to date with SWAN's product advancements and participate in training programs

Job description

Description

Swan Analytical USA is seeking a Field Service Technician to join our dynamic team. The Field Service Technician will play a crucial role in ensuring the optimal functioning and performance of our analytical instruments at customer sites. As a Swan Field Service Technician, you will be responsible for on-site installation, maintenance, troubleshooting, and repair of our instruments, as well as competitors, providing outstanding technical support to our valued customers. This role will require up to 100% Travel (Mon-Fri only).

Key Responsibilities

• Installation and Commissioning:
• Install and commission SWAN analytical instruments at customer locations.
• Ensure proper calibration and configuration to meet customer specifications.
• Preventive Maintenance:
• Conduct routine preventive maintenance activities to ensure instruments operate at peak performance.
• Keep detailed maintenance records and update service documentation.
• Technical Support:
• Provide exceptional technical support to customers via phone, email, and on-site visits.
• Troubleshoot and diagnose issues with instruments promptly and effectively.
• Repair and Upgrades:
• Perform instrument repairs, replacements, and upgrades as required.
• Coordinate with the support admin and manager to source and order replacement parts.
• Customer Training:
• Train customers on the proper use, maintenance, and calibration of water instrumentation.
• Offer guidance on optimizing instrument performance.
• Documentation:
• Maintain accurate service records, equipment logs, and reports.
• Ensure timely submission of service reports and required documentation.
• Continuous Learning:
• Stay up to date with SWAN's product advancements and industry trends.
• Participate in training programs and workshops to enhance technical knowledge.