Field Service Technician

Swan Analytical USA; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Swan Analytical USA is seeking a Field Service Technician to join our team. This role encompasses on-site installation, maintenance, troubleshooting, and repair of analytical instruments at customer sites, with up to 100% travel (Mon-Fri).

Responsibilities include installation and commissioning, preventive maintenance, technical support, and customer training to optimize instrument performance. You will maintain detailed service records and stay current with SWAN product advancements.

Qualifications

• Experience in field service or on-site instrument support.
• Ability to install, calibrate and commission analytical instruments.
• Strong documentation and reporting skills.

Responsibilities

• Install and commission SWAN instruments at customer locations.
• Perform preventive maintenance to ensure peak performance.
• Provide technical support via phone, email, and on-site visits.
• Troubleshoot and diagnose instrument issues promptly.
• Repair, replace, and upgrade components as needed.
• Train customers on instrument use and calibration.
• Maintain service records and reports.
• Stay updated on product developments and industry trends.

Skills

Installation

Troubleshooting

Preventive maintenance

Customer training

Documentation

Tools

Calibration tools

Instruments

Job description

Swan Analytical USA is seeking a Field Service Technician to join our dynamic team. The Field Service Technician will play a crucial role in ensuring the optimal functioning and performance of our analytical instruments at customer sites. As a Swan Field Service Technician, you will be responsible for on-site installation, maintenance, troubleshooting, and repair of our instruments, as well as competitors, providing outstanding technical support to our valued customers. This role will require up to 100% Travel (Mon-Fri only).

Key Responsibilities:

• Installation and Commissioning:
• Install and commission SWAN analytical instruments at customer locations.
• Ensure proper calibration and configuration to meet customer specifications.
• Preventive Maintenance:
• Conduct routine preventive maintenance activities to ensure instruments operate at peak performance.
• Keep detailed maintenance records and update service documentation.
• Technical Support:
• Provide exceptional technical support to customers via phone, email, and on-site visits.
• Troubleshoot and diagnose issues with instruments promptly and effectively.
• Repair and Upgrades:
• Perform instrument repairs, replacements, and upgrades as required.
• Coordinate with the support admin and manager to source and order replacement parts.
• Customer Training:
• Train customers on the proper use, maintenance, and calibration of SWAN instruments.
• Offer guidance on optimizing instrument performance.
• Documentation:
• Maintain accurate service records, equipment logs, and reports.
• Ensure timely submission of service reports and required documentation.
• Stay up to date with SWAN's product advancements and industry trends.
• Participate in training programs and workshops to enhance technical knowledge.