Field Service Technician

Swan Analytical USA; Newark (NJ); On-site; USD 55,000 - 85,000; Full time

Job summary

Swan Analytical USA is seeking a Field Service Technician to join our dynamic team. The role focuses on on-site installation, maintenance, troubleshooting, and repair of SWAN instruments at customer locations, with up to 100% travel Mon-Fri.

You will install and commission instruments, calibrate to specifications, perform preventive maintenance, and provide technical support via phone, email, and on-site visits. Training customers and maintaining detailed service records are also required.

Qualifications

• Install and commission analytical instruments at customer locations.
• Perform routine maintenance to keep instruments at peak performance.
• Troubleshoot and diagnose instrument issues promptly.
• Calibrate instruments to customer specifications.
• Repair and upgrade instruments as required.
• Train customers on instrument use and maintenance.
• Document service activities and maintain logs.

Responsibilities

• Install and commission SWAN analytical instruments at customer sites.
• Ensure proper calibration and configuration to meet specifications.
• Conduct preventive maintenance to ensure peak instrument performance.
• Provide technical support via phone, email, and on-site visits.
• Troubleshoot and diagnose instrument issues quickly.
• Perform repairs and upgrades as required.
• Coordinate with admin/manager to source parts.
• Train customers on use and maintenance of SWAN instruments.
• Maintain service records and reports; stay updated on product trends.

Skills

Installation

Maintenance

Troubleshooting

Calibration

Repair

On-site support

Technical documentation

Job description

Swan Analytical USA is seeking a Field Service Technician to join our dynamic team. The Field Service Technician will play a crucial role in ensuring the optimal functioning and performance of our analytical instruments at customer sites. As a Swan Field Service Technician, you will be responsible for on-site installation, maintenance, troubleshooting, and repair of our instruments, as well as competitors, providing outstanding technical support to our valued customers. This role will require up to 100% Travel (Mon-Fri only).

Key Responsibilities:

• Installation and Commissioning:
• Install and commission SWAN analytical instruments at customer locations.
• Ensure proper calibration and configuration to meet customer specifications.
• Preventive Maintenance:
• Conduct routine preventive maintenance activities to ensure instruments operate at peak performance.
• Keep detailed maintenance records and update service documentation.
• Technical Support:
• Provide exceptional technical support to customers via phone, email, and on-site visits.
• Troubleshoot and diagnose issues with instruments promptly and effectively.
• Repair and Upgrades:
• Perform instrument repairs, replacements, and upgrades as required.
• Coordinate with the support admin and manager to source and order replacement parts.
• Customer Training:
• Train customers on the proper use, maintenance, and calibration of SWAN instruments.
• Offer guidance on optimizing instrument performance.
• Documentation:
• Maintain accurate service records, equipment logs, and reports.
• Ensure timely submission of service reports and required documentation.
• Stay up to date with SWAN's product advancements and industry trends.
• Participate in training programs and workshops to enhance technical knowledge.