Field Service Technician

Swan Analytical USA; Baltimore (MD); On-site; USD 45,000 - 75,000; Full time

Job summary

Swan Analytical USA is seeking a Field Service Technician to support on-site installation, maintenance, and repair of SWAN analytical instruments at customer sites. The role requires up to 100% travel (Mon-Fri) and emphasizes hands-on installation, calibration, and field troubleshooting.

You will train customers, document service activity, and coordinate with the support team to source parts and ensure instrument performance stays at peak levels.

Responsibilities

• Install and commission SWAN analytical instruments at customer locations.
• Ensure proper calibration and configuration to meet customer specifications.
• Conduct routine preventive maintenance activities to ensure instruments operate at peak performance.
• Keep detailed maintenance records and update service documentation.
• Provide exceptional technical support to customers via phone, email, and on-site visits.
• Troubleshoot and diagnose issues with instruments promptly and effectively.
• Perform instrument repairs, replacements, and upgrades as required.
• Coordinate with the support admin and manager to source and order replacement parts.
• Train customers on the proper use, maintenance, and calibration of SWAN instruments.
• Offer guidance on optimizing instrument performance.
• Documentation: Maintain accurate service records, equipment logs, and reports.
• Ensure timely submission of service reports and required documentation.
• Stay up to date with SWAN's product advancements and industry trends.
• Participate in training programs and workshops to enhance technical knowledge.

Job description

Swan Analytical USA is seeking a Field Service Technician to join our dynamic team. The Field Service Technician will play a crucial role in ensuring the optimal functioning and performance of our analytical instruments at customer sites. As a Swan Field Service Technician, you will be responsible for on-site installation, maintenance, troubleshooting, and repair of our instruments, as well as competitors, providing outstanding technical support to our valued customers. This role will require up to 100% Travel (Mon-Fri only).

Key Responsibilities:

• Installation and Commissioning:
• Install and commission SWAN analytical instruments at customer locations.
• Ensure proper calibration and configuration to meet customer specifications.
• Preventive Maintenance:
• Conduct routine preventive maintenance activities to ensure instruments operate at peak performance.
• Keep detailed maintenance records and update service documentation.
• Technical Support:
• Provide exceptional technical support to customers via phone, email, and on-site visits.
• Troubleshoot and diagnose issues with instruments promptly and effectively.
• Repair and Upgrades:
• Perform instrument repairs, replacements, and upgrades as required.
• Coordinate with the support admin and manager to source and order replacement parts.
• Customer Training:
• Train customers on the proper use, maintenance, and calibration of SWAN instruments.
• Offer guidance on optimizing instrument performance.
• Documentation:
• Maintain accurate service records, equipment logs, and reports.
• Ensure timely submission of service reports and required documentation.
• Stay up to date with SWAN's product advancements and industry trends.
• Participate in training programs and workshops to enhance technical knowledge.