Copay Enrollment & Care Coordination Specialist

001 Brown & Brown, Inc; United States; Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health Benefits

Financial Benefits

Mental Health & Wellness

Paid Time Off

Job summary

Brown & Brown is seeking a Care Coordinator to work with the Care Team Lead and Care Team Member Services Manager to ensure the IPC Copay Assistance Program enrollment and maintenance runs smoothly for our members.

You will respond to inquiries, make external calls to members, and coordinate enrollment calls, with a focus on privacy and accuracy, while supporting the team with timely claims reviews and data updates.

Qualifications

• Required Certified Pharmacy Technician (CPhT.) License or 2-5 years of experience in a retail pharmacy or pharmacy benefit management environment.
• Excellent communication skills.
• Proficient with MS Office Suite.
• Professional telephone demeanor.
• Ability to maintain a high level of confidentiality.

Responsibilities

• Provide client support where needed
• Coordinate member implementation calls with Care Team Lead
• Provide adhoc claims review as required
• Identify utilizing patients, review history, determine next coverage date
• Assist patient with enrollment in the manufacturer’s program
• Maintain patient database for follow-up, tracking and reporting
• Receive notification of new patient’s prior authorization or review daily rejected and paid claims
• This position will include job duties that require risk designations for access to Electronic Protected Health Information (PHI) in the course of their job responsibilities
• Other duties may be assigned

Skills

Excellent communication skills

Education

Certified Pharmacy Technician (CPhT) License

Tools

MS Office Suite

Job description

Brown & Brown is seeking a Care Coordinator to work with the Care Team Lead and Care Team Member Services Manager to ensure the IPC Copay Assistance Program enrollment and maintenance runs smoothly for our members.

You will respond to inquiries, make external calls to members, and coordinate enrollment calls, with a focus on privacy and accuracy, while supporting the team with timely claims reviews and data updates.