Coordinator Resident Admission and Marketing

Ascension Living; Milwaukee (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

403(b) plan

Paid time off

Tuition reimbursement

Employee assistance program

Family benefits

Pet insurance

Job summary

Ascension Living St. Francis Place in Milwaukee, WI is seeking an Office Operations professional for day shift, full-time schedules. You will help recruit residents, coordinate admissions and discharges, and manage census data to support smooth operations.

You will market to partners in hospitals, home care and hospice, oversee tours, and ensure accurate placement and high customer satisfaction in a collaborative healthcare environment.

Qualifications

• High School diploma equivalency or 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

• Recruit qualified clients/residents from various sources up to facility capacity and coordinate admissions/discharges.
• Market to hospitals, home care, hospice, community and social media; develop a marketing plan.
• Oversee tours, inquiries, census data, and provide placement assessment for residents.
• Assist daily operations; ensure readiness of rooms and tour route.
• Support continuous quality improvements and customer satisfaction for residents, families and staff.

Skills

Marketing coordination

Admissions coordination

Customer service

Communication

Education

High school diploma equivalency or 1 year of applicable experience

Licensure/certification may substitute education/experience

Job description

• Facility: Ascension Living St. Francis Place
• Department: Office Operations
• Schedule: Day shift | Full-time

Your future role at a glance

• Location: Milwaukee, WI
• Facility: Ascension Living St. Francis Place
• Department: Office Operations
• Schedule: Day shift | Full-time

How you’ll make an impact in this role

• Recruit qualified clients/residents from various sources up to the capacity of the facility. Coordinate all aspects of admission and discharge.
• Market to appropriate health and related entities, including but not limited to hospitals, home care and hospice as well as the broader community and social media platforms. This includes creating a marketing plan.
• Oversee requests for tours and all admission inquiries. Maintains, updates and distributes accurate facility census data and other pertinent statistics. Oversee, review, organize and assess all pertinent information regarding appropriate resident placement.
• Assist with daily operations, including overeeing the readiness of rooms and tour route.
• Assess the continuing quality focus of services to residents, families, associates, internal and external customers. Facilitates planning and implementation of activities to ensure effective functioning and customer satisfaction.

Education

What minimum requirements you’ll need

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

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