Coordinator, Referral & Communications PACE

NeighborHealth Corporation; Revere (MA); On-site; USD 30,000 - 45,000; Part time

Job summary

NeighborHealth Corporation in Revere, MA, seeks a PACE Referral & Communications Coordinator for a part-time role. You will provide top-tier customer service to callers, schedule appointments, and coordinate transportation in collaboration with caregivers and staff across PACE centers.

The role requires Spanish fluency, a HS Diploma or GED, and at least two years of customer service experience (healthcare setting preferred). Proficiency with Windows/Outlook and EMR is desirable.

Qualifications

• HS Diploma or GED required; Associate's degree preferred.
• Fluency in Spanish required.
• Minimum two years of customer service experience; healthcare setting preferred.

Responsibilities

• Provide highest level of customer service to PACE program callers and referrals.
• Schedule external and internal appointments in collaboration with participants and caregivers.
• Coordinate transportation related to appointments and follow workflows for referrals.
• Complete telephone encounters and route to appropriate department per workflows.
• Enter data in TripMaster and Epic; manage referral work queues for external appointments.
• Develop professional relationships with internal and external customers.

Skills

Customer service

Verbal communication

Written communication

Independence

Critical thinking

Computer literacy

Education

HS Diploma/GED

Associates degree

Tools

Windows

Outlook

EMR

Job description

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Time Type: Part time

Department: PACE Referral & Communication

All Locations: 300 Ocean Avenue – Revere

Position Summary

The PACE Referral and Communications Coordinator, under the direction of the PACE Referral and Communications Manager, will be responsible for providing the highest level of customer service to all callers to the PACE program while efficiently processing all calls and referrals appropriately. The PACE Referrals and Communications Coordinator will do whatever possible to meet the needs of the caller in one transaction to avoid any caller being transferred multiple times. The PACE Referral and Communications Coordinator is responsible for scheduling all external and internal appointments in collaboration with the participant/caregiver, taking participant preferences into account. The Coordinator will schedule all Transportation related to appointments. The Coordinator will follow all workflows regarding proper channeling of calls and referral processing. They will complete telephone encounters where appropriate per telephone triage workflows. The PACE Referral and Communications Coordinator will display excellent written and verbal communications skills, problem solving and critical thinking skills, and be adept at multi-tasking. The PACE Referral and Communications Coordinator will collaborate with the Center Secretaries and Transportation Schedulers to ensure good coordination between the PACE Centers, IDTs, and Transportation staff for maximum efficient use of resources.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Maximize efficiency of transportation by coordinating appointments to same locations with participants across PACE centers.
• Facilitates external appointments utilizing phone, TripMaster, Epic.
• Efficiently manages referral work queues in Epic for all external appointments.
• Utilizing appointment reports, schedules all transportation for PACE Center external appointments.
• Establish and maintain professional collaborative relationships with internal and external customers.
• Coordinates transportation in an efficient manner: Enters all data in TripMaster, Processes all cancellations and changes of all appointments.
• Cancel appointments at participant/caregiver request and notify appropriate department.
• Complete telephone encounters and route to appropriate department per workflows.
• Route med refill calls to refill lines when participant will accept; otherwise handle per alternate workflow.
• Determine emergent nature of any calls that would require warm transfer to secretary at center, following set guidelines.
• Appropriately refer callers to other departments if not PACE related.

EDUCATION

• HS Diploma/GED required; Associates degree preferred.
• Fluency in Spanish required.

EXPERIENCE

• Minimum two years of experience in a customer service setting required; Healthcare setting preferred.

SKILLS/ABILITIES

• Strong computer skills
• Good communication skills
• Ability to work independently
• Strong critical thinking skills
• Windows, Outlook, and experience with EMR preferred.

PAY RANGE

Starts at $22 up to $33 based on experience

EEO & Accommodation Statement

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-568-4480 to let us know the nature of your request

Medical & Dental Coverage

• Medical & Dental Coverage
• Life and Disability Insurance
• Privileges at Boston Medical Center for Providers
• 401(K) Retirement Plan
• Educational Assistance
• Flexible Spending & Transportation Accounts
• Paid Holidays, Vacations, Sick and Personal Time
• A Generous Staff Development Benefit
• Excellent Malpractice Coverage
• A Designated Medical Staff Office for Physician Support
• Free Parking
• And Much More…