Coordinator Patient Access

NeighborHealth Corporation; United States; On-site; USD 28,000 - 41,000; Part time

Benefits offered by this job

Medical & Dental Coverage

401(K) Retirement Plan

Educational Assistance

Flexible Spending & Transportation FSA

Paid Holidays, Vacations, Sick and ...

Job summary

NeighborHealth Corporation is seeking a Customer Access Coordinator to join the Patient Access Team in the Registration department at 20 Maverick Square, Cradock Building.

As a part-time role, you will greet patients, book/cancel/reschedule appointments, answer phones, and document encounters in Epic while ensuring accurate patient information and a welcoming experience. Bilingual Spanish/English required.

Qualifications

• HS Diploma or GED required.
• Minimum 1 year of customer service/administrative experience.
• Bilingual fluency in Spanish and English required.
• Knowledge of medical terminology; experience with electronic medical records is a plus.
• Proficient in Microsoft Office Suite.

Responsibilities

• Check-out appointments and create follow up visits or recalls.
• Book, cancel and/or reschedule appointments as needed for patients walking in.
• Answer Phones.
• Document clear and concise telephone encounters or RX refill request and route appropriately.
• Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.

Skills

Customer service experience

Written and verbal communication

Problem solving

Spanish language proficiency

Medical terminology knowledge

Microsoft Office Suite

Education

HS Diploma/GED

Tools

Epic EMR

Job description

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!

Time Type: Part time Department: Registration All Locations: 20 Maverick Square - Cradock Building

Position Summary:

As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.

Schedule:

Schedule: Mondays, Wednesdays and Thursdays 3:30-7:30pm. Every other Saturday 7:30-2:30pm.

Essential Duties and Responsibilities:

• Check-out appointments and create follow up visits or recalls.
• Book, cancel and/or reschedule appointments as needed for patients walking in.
• Answer Phones.
• Document clear and concise telephone encounters or RX refill request and route appropriately.
• Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.

Qualifications and Requirements:

• HS Diploma/GED.
• Minimum of 1 year customer service and/or administrative experience.
• Excellent written and verbal communication, judgement and problem solving skills.
• Bilingual fluency Spanish/English required.
• Knowledge of medical terminology and experience working with electronic medical record technology a plus.
• Proficient in Microsoft Office Suite.

Compensation:

Starting at $19.55/hr up to $29.33/hr based on relevant experience.

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-568-4480 to let us know the nature of your request.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

There’s a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe.

It’s because we're committed to maintaining a supportive and welcoming environment - for both our employees and our patients - that reflects our mission and culture.

We are proud to offer benefits that support you inside and outside of work. We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers.

We hope you consider joining our team!

Benefits:

• Medical & Dental Coverage
• Life and Disability Insurance
• Privileges at Boston Medical Center for Providers
• 401(K) Retirement Plan
• Educational Assistance
• Flexible Spending & Transportation Accounts
• Paid Holidays, Vacations, Sick and Personal Time
• A Generous Staff Development Benefit
• Excellent Malpractice Coverage
• A Designated Medical Staff Office for Physician Support
• Free Parking
• And Much More...