Temp- Referrals and Communications Coordinator

NeighborHealth Corporation; Revere (MA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical & Dental Coverage

401(K) Retirement Plan

Paid Holidays

Vacations

Sick and Personal Time

Job summary

NeighborHealth Corporation in Revere, MA, seeks a PACE Referral and Communications Coordinator to deliver exceptional customer service to PACE callers, process referrals, and schedule external and internal appointments with participant preferences in mind.

You will coordinate transportation, follow workflow routing, and support the interdisciplinary team to optimize resource use within the PACE program. Minimum two years in customer service; Spanish fluency required.

Qualifications

• HS Diploma/GED required; Associates degree preferred.
• Fluency in Spanish required.
• Minimum two years of experience in a customer service setting; healthcare setting preferred.

Responsibilities

• Cancel appointments at participant/caregiver request and notify appropriate department.
• Complete telephone encounters and route to appropriate department per workflows.
• Route med refill calls to refill lines when participant will accept; otherwise handle per alternate workflow.
• Determine emergent nature of calls requiring warm transfer to secretary following guidelines.

Skills

Communication

Critical thinking

Work independently

EPIC experience

Windows/Outlook

Education

HS Diploma/GED

Associate degree preferred

Tools

EPIC

Windows

Outlook

Job description

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!

Time Type: Full time Department: PACE Referral & Communication All Locations: 300 Ocean Avenue - Revere

Position Summary

The PACE Referral and Communications Coordinator, under the direction of the PACE Referral and Communications Manager, will be responsible for providing the highest level of customer service to all callers to the PACE program while efficiently processing all calls and referrals appropriately. The PACE Referrals and Communications Coordinator will do whatever possible to meet the needs of the caller in one transaction to avoid any caller being transferred multiple times. The PACE Referral and Communications Coordinator is responsible for scheduling all external and internal appointments in collaboration with the participant/caregiver, taking participant preferences into account. The Coordinator will schedule all Transportation related to appointments. The Coordinator will follow all workflows regarding proper channeling of calls and referral processing. They will complete telephone encounters where appropriate per telephone triage workflows. The PACE Referral and Communications Coordinator will display excellent written and verbal communications skills, problem solving and critical thinking skills, and be adept at multi-tasking. The PACE Referral and Communications Coordinator will collaborate with the Center Secretaries and Transportation Schedulers to ensure good coordination between the PACE Centers, IDTs, and Transportation staff for maximum efficient use of resources.

DUTIES and RESPONSIBILITIES

• Cancel appointments at participant/caregiver request and notify appropriate department.
• Complete telephone encounters and route to appropriate department per workflows.
• Route med refill calls to refill lines when participant will accept; otherwise handle per alternate workflow.
• Determine emergent nature of any calls that would require warm transfer to secretary at center, following set guidelines.

EDUCATION

HS Diploma/GED required; Associates degree preferred. Fluency in Spanish required.

EXPERIENCE

Minimum two years of experience in a customer service setting required; Healthcare setting preferred.

SKILLS/ABILITIES

• Strong computer skills Good communication skills Ability to work independently Strong critical thinking skills.
• Computer skills: Windows, Outlook, and experience with EPIC preferred. Able to work effectively with the Interdisciplinary Team. Excellent critical thinking skills with the ability to prioritize and problem solve independently. Ability to work well in a fast-paced, multi-functional environment.

Salary Range

$22.00/hr. up to $33.00/hr.

EEO & Accommodation Statement

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-568-4480 to let us know the nature of your request.

E-Verify Program Participation Statement

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

There's a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment - for both our employees and our patients - that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work. We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team!

Benefits

• Medical & Dental Coverage
• Life and Disability Insurance
• Privileges at Boston Medical Center for Providers
• 401(K) Retirement Plan
• Educational Assistance
• Flexible Spending & Transportation Accounts
• Paid Holidays
• Vacations
• Sick and Personal Time
• A Generous Staff Development Benefit
• Excellent Malpractice Coverage
• A Designated Medical Staff Office for Physician Support
• Free Parking
• And Much More…