Temp- Referrals and Communications Coordinator

NeighborHealth; Revere, Northern (MA, KY); Hybrid; USD 30,000 - 45,000; Full time

Job summary

NeighborHealth seeks a PACE Referral & Communications Coordinator at 300 Ocean Avenue, Revere. You will provide top-level customer service to PACE callers, schedule appointments, and coordinate transportation while following established workflows.

The role requires a HS Diploma or GED (Associates preferred), 2+ years in customer service, and fluency in Spanish. Experience with EPIC, Windows, and Outlook is preferred; teamwork and critical thinking are essential in a fast-paced environment.

Qualifications

• HS Diploma or GED required; Associates degree preferred.
• Fluency in Spanish required.
• Minimum two years of experience in a customer service setting; healthcare setting preferred.
• Computer skills: Windows, Outlook; EPIC experience preferred; ability to work with Interdisciplinary Team.

Responsibilities

• Cancel appointments at participant/caregiver request and notify appropriate department.
• Complete telephone encounters and route to appropriate department per workflows.
• Route med refill calls to refill lines or handle per alternate workflow.
• Determine emergent nature of calls for warm transfer to secretary, following guidelines.

Skills

Strong communication

Independent work

Critical thinking

Customer service

Education

HS Diploma/GED

Associates degree preferred

Tools

EPIC

Windows

Outlook

Job description

**Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!** As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! **Current Employees of NeighborHealth**- Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit our Careers Page.**Time Type:**Full time**Department:**PACE Referral & Communication**All Locations:**300 Ocean Avenue – Revere**Position Summary:**The PACE Referral and Communications Coordinator, under the direction of the PACE Referral and Communications Manager, will be responsible for providing the highest level of customer service to all callers to the PACE program while efficiently processing all calls and referrals appropriately. The PACE Referrals and Communications Coordinator will do whatever possible to meet the needs of the caller in one transaction to avoid any caller being transferred multiple times. The PACE Referral and Communications Coordinator is responsible for scheduling all external and internal appointments in collaboration with the participant/caregiver, taking participant preferences into account. The Coordinator will schedule all Transportation related to appointments. The Coordinator will follow all workflows regarding proper channeling of calls and referral processing. They will complete telephone encounters where appropriate per telephone triage workflows. The PACE Referral and Communications Coordinator will display excellent written and verbal communications skills, problem solving and critical thinking skills, and be adept at multi-tasking. The PACE Referral and Communications Coordinator will collaborate with the Center Secretaries and Transportation Schedulers to ensure good coordination between the PACE Centers, IDTs, and Transportation staff for maximum efficient use of resources.***DUTIES and RESPONSIBILITIES**** Cancel appointments at participant/caregiver request and notify appropriate department.* Complete telephone encounters and route to appropriate department per workflows.* Route med refill calls to refill lines when participant will accept; otherwise handle per alternate workflow.* Determine emergent nature of any calls that would require warm transfer to secretary at center, following set guidelines***EDUCATION:***HS Diploma/GED required; Associates degree preferred. Fluency in Spanish required.***EXPERIENCE:**** Minimum two years of experience in a customer service setting required; Healthcare setting preferred. Computer skills: Windows, Outlook, and experience with EPIC preferred. Able to work effectively with the Interdisciplinary Team. Excellent critical thinking skills with the ability to prioritize and problem solve independently. Ability to work well in a fast-paced, multi-functional environment.***SKILLS/ABILITIES:**** Strong computer skills Good communication skills* Ability to work independently Strong critical thinking skills. Salary Range: $22.00/hr. up to $33.00/hr.**EEO & Accommodation Statement:**NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-568-4480 to let us know the nature of your request