PACE Referrals & Communications Specialist

NeighborHealth; Revere, Northern (MA, KY); Hybrid; USD 30,000 - 45,000; Full time

Job summary

NeighborHealth seeks a PACE Referral & Communications Coordinator at 300 Ocean Avenue, Revere. You will provide top-level customer service to PACE callers, schedule appointments, and coordinate transportation while following established workflows.

The role requires a HS Diploma or GED (Associates preferred), 2+ years in customer service, and fluency in Spanish. Experience with EPIC, Windows, and Outlook is preferred; teamwork and critical thinking are essential in a fast-paced environment.

Qualifications

• HS Diploma or GED required; Associates degree preferred.
• Fluency in Spanish required.
• Minimum two years of experience in a customer service setting; healthcare setting preferred.
• Computer skills: Windows, Outlook; EPIC experience preferred; ability to work with Interdisciplinary Team.

Responsibilities

• Cancel appointments at participant/caregiver request and notify appropriate department.
• Complete telephone encounters and route to appropriate department per workflows.
• Route med refill calls to refill lines or handle per alternate workflow.
• Determine emergent nature of calls for warm transfer to secretary, following guidelines.

Skills

Strong communication

Independent work

Critical thinking

Customer service

Education

HS Diploma/GED

Associates degree preferred

Tools

EPIC

Windows

Outlook

Job description

NeighborHealth seeks a PACE Referral & Communications Coordinator at 300 Ocean Avenue, Revere. You will provide top-level customer service to PACE callers, schedule appointments, and coordinate transportation while following established workflows.

The role requires a HS Diploma or GED (Associates preferred), 2+ years in customer service, and fluency in Spanish. Experience with EPIC, Windows, and Outlook is preferred; teamwork and critical thinking are essential in a fast-paced environment.