Patient Access Coordinator - Behavioral Health

NeighborHealth Corporation; Boston (MA); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical & Dental Coverage

401(K) Retirement Plan

Paid Holidays & Vacations

Educational Assistance

Job summary

NeighborHealth is seeking a Behavioral Health Patient Access Coordinator to support patient registration for Behavioral Health services in a school-based setting and at central registration workspaces. The PAC reports to the Patient Access Manager and collaborates with the registration staff to promote a positive atmosphere and efficient workflows.

Requirements include a High School Diploma or GED, 1 year of healthcare experience (preferably behavioral health or school-based), strong

Qualifications

• High School Diploma or GED required.
• At least 1 year of health care experience, preferably in Behavioral Health or School-Based setting.
• Excellent communication and problem-solving skills.
• Bilingual English/Spanish required.
• Proficient with Windows-based systems.

Responsibilities

• Check-in / check-out.
• Verify insurances.
• Collect accurate demographics.
• Document collection for scheduling appointments.
• Assist patients and families with obtaining or renewing insurance coverage.

Skills

Communication

Interpersonal skills

Bilingual English/Spanish

Windows proficiency

Fast-paced environment

Problem-solving

Education

High School Diploma or GED

Tools

Epic experience

Job description

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Position Summary

NeighborHealth is seeking a Behavioral Health Patient Access Coordinator with expertise in patient registration, preferably in a school-based setting. The position performs a wide variety of clerical and reception activities that support registration efforts for Behavioral Health services. Time is split between a school-based setting and central registration workspaces. The PAC reports to the Patient Access Manager and works together with the registration staff to promote a positive atmosphere that enhances efficient workflow through good teamwork.

Details: Time Type: Full time Department: Mental Health ED All Locations: 10 Gove Street – Taylor Building, 20 Maverick Square – Cradock Building.

Responsibilities

• Check – in / check – out.
• Verify Insurances
• Collect accurate demographics.
• Document Collection Schedule Appointments
• Assist patients/families needing help in obtaining/renewing insurance coverage.

Other Duties: Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What You’ll Bring

• High School Diploma or G.E.D. Vocational/technical training specific to medical office preferred.
• At least 1 year of experience working in health care, preferably in a Behavioral Health or School-Based setting.
• Excellent communication and problem-solving skills, and the ability to interact with individuals at all levels.
• Strong interpersonal and communication skills, with the ability to build rapport across diverse teams.
• Computer skills including familiarity in a Windows environment.
• Epic experience preferred.
• Bilingual skills required (English/Spanish)
• The ability to work in a fast-paced environment.

Work Environment & Physical Requirements

This position operates in a school/professional office and clinic environment. Regularly required to sit, stand, walk, and use hands to operate a computer and other office equipment. Must be able to remain in a stationary position for extended periods while performing administrative and computer-based tasks. Occasionally required to lift or move items weighing up to 10 pounds (such as files, office supplies, or small equipment). Must have adequate visual acuity, hearing, and manual dexterity to perform essential job functions. May occasionally move between clinic and administrative areas and be exposed to a typical clinical setting. Expected to follow all NeighborHealth and OSHA safety policies and procedures, including maintaining a safe and ergonomic work environment.

Salary

Starting at $20/hr up to $27/hr based on relevant experience

EEO & Accommodation Statement

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-568-4480 to let us know the nature of your request

E-Verify Program Participation Statement

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

There’s a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the \"Top Places to Work\" by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work. We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers.

Benefits

• Medical & Dental Coverage
• Life and Disability Insurance
• Privileges at Boston Medical Center for Providers
• 401(K) Retirement Plan
• Educational Assistance
• Flexible Spending & Transportation Accounts
• Paid Holidays, Vacations, Sick and Personal Time
• A Generous Staff Development Benefit
• Excellent Malpractice Coverage
• A Designated Medical Staff Office for Physician Support
• Free Parking
• And Much More…