PACE Referrals & Communications Specialist (Part-Time)

NeighborHealth Corporation; Revere (MA); On-site; USD 30,000 - 45,000; Part time

Job summary

NeighborHealth Corporation in Revere, MA, seeks a PACE Referral & Communications Coordinator for a part-time role. You will provide top-tier customer service to callers, schedule appointments, and coordinate transportation in collaboration with caregivers and staff across PACE centers.

The role requires Spanish fluency, a HS Diploma or GED, and at least two years of customer service experience (healthcare setting preferred). Proficiency with Windows/Outlook and EMR is desirable.

Qualifications

• HS Diploma or GED required; Associate's degree preferred.
• Fluency in Spanish required.
• Minimum two years of customer service experience; healthcare setting preferred.

Responsibilities

• Provide highest level of customer service to PACE program callers and referrals.
• Schedule external and internal appointments in collaboration with participants and caregivers.
• Coordinate transportation related to appointments and follow workflows for referrals.
• Complete telephone encounters and route to appropriate department per workflows.
• Enter data in TripMaster and Epic; manage referral work queues for external appointments.
• Develop professional relationships with internal and external customers.

Skills

Customer service

Verbal communication

Written communication

Independence

Critical thinking

Computer literacy

Education

HS Diploma/GED

Associates degree

Tools

Windows

Outlook

EMR

Job description

NeighborHealth Corporation in Revere, MA, seeks a PACE Referral & Communications Coordinator for a part-time role. You will provide top-tier customer service to callers, schedule appointments, and coordinate transportation in collaboration with caregivers and staff across PACE centers.

The role requires Spanish fluency, a HS Diploma or GED, and at least two years of customer service experience (healthcare setting preferred). Proficiency with Windows/Outlook and EMR is desirable.