Coordinator - Group Desk

Wynn-Resorts-5; Las Vegas (NV); On-site; USD 22,000 - 33,000; Part time

Job summary

Wynn Resorts in Las Vegas seeks a Group Desk Coordinator to serve as liaison between the Hotel and Sales Department, focusing on convention groups, reservations, billing, and room assignments. You will support with group contacts, master accounts, and special requests, ensuring smooth operations for group arrivals and departures.

Responsibilities include coordinating with Convention Services Managers, reviewing group resumes for contracted concessions, and compiling daily in-house group reports

Qualifications

• High school diploma or equivalent.
• At least 2 years of customer service experience.
• At least 2 years Front Desk or Guest Services experience at a luxury resort.
• Knowledge of Opera PMS preferred.

Responsibilities

• Coordinate with Convention Services Managers to relay information to Front Office for group arrivals/departures.
• Review group resumes and ensure contractual concessions are upheld.
• Compile daily reports for in-house groups.
• Maintain master accounts and billing revisions for groups.
• Attend Pre-Convention meetings and review details for all up-coming Convention groups.
• Interact with guests and on-site contacts to promote hotel facilities.
• Work in a team-oriented environment.
• Maintain cleanliness of the Group Desk area.

Skills

Customer service

Front desk experience

Education

High school diploma or equivalent

Tools

Opera PMS

Job description

• Career Areas: Hotel - Call Center / Front Desk / Concierge / VIP / Villa Services
• Status: Steady Extra

Job Description

The Group Desk Coordinator specializes in Convention groups, acting as a liaison between the Hotel and Sales Department at Wynn|Encore. This includes providing support with group reservations, group contacts, group master accounts, group billing, special requests, room assignments, distribution of keys, attending Pre-Convention meetings and answering questions pertaining to groups.

Job Responsibilities:

• Work with Convention Services Managers and Convention Desk to ensure all appropriate information is communicated to the Front Office in a timely manner to prepare for and execute group arrivals and departures.
• Review group resumes and ensure that all contractual concessions are upheld during the group’s program.
• Compile requested daily reports for in-house groups.
• Maintain all master accounts while Convention groups are in-house by completing necessary billing revisions.
• Attend Pre-Convention meetings to review details for all up-coming Convention groups.
• Interact positively with guests and on-site contacts while promoting hotel facilities and services.
• Working in a team-oriented environment.
• Maintain cleanliness of the Group Desk area.

Qualifications

• High school diploma or equivalent
• Two years of customer service experience
• Minimum of two years Guest Services and/or Front Desk experience at a luxury resort
• Knowledge of hotel property management system (Opera) preferred.
• Proficiency in MS Office

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.