Luxury Convention Groups Coordinator

Wynn Las Vegas; Las Vegas (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

Wynn Las Vegas is seeking a Group Desk Coordinator to liaise between the hotel and Sales Department for convention groups. You will handle group reservations, master accounts, billing, room assignments and pre-convention planning.

This role requires at least two years in Guest Services/Front Desk at a luxury resort and familiarity with Opera PMS. Excellent customer service and teamwork are essential in our luxury, on-site environment.

Qualifications

• High school diploma or equivalent.
• Two years of customer service experience.
• Minimum of two years Guest Services and/or Front Desk experience at a luxury resort.
• Knowledge of hotel property management system (Opera) preferred.
• Proficiency in MS Office.

Responsibilities

• Work with Convention Services Managers and Convention Desk to communicate information to the Front Office in a timely manner for group arrivals and departures.
• Review group resumes and ensure that all contractual concessions are upheld during the group’s program.
• Compile requested daily reports for in-house groups.
• Maintain all master accounts while Convention groups are in-house by completing necessary billing revisions.
• Attend Pre-Convention meetings to review details for all upcoming Convention groups.
• Interact positively with guests and on-site contacts while promoting hotel facilities and services.
• Working in a team-oriented environment.
• Maintain cleanliness of the Group Desk area.

Skills

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

Opera PMS

MS Office

Job description

Wynn Las Vegas is seeking a Group Desk Coordinator to liaise between the hotel and Sales Department for convention groups. You will handle group reservations, master accounts, billing, room assignments and pre-convention planning.

This role requires at least two years in Guest Services/Front Desk at a luxury resort and familiarity with Opera PMS. Excellent customer service and teamwork are essential in our luxury, on-site environment.