Manager - Conference Services

Wynnresorts; Las Vegas (NV); On-site; USD 50,000 - 65,000; Full time

Job summary

Wynn Resorts in Las Vegas is seeking a Convention Services Coordinator to serve as the primary group contact and event facilitator for programs up to 500 peak. You will coordinate with hotel operations on facilities, billing, deposits, and VIP experiences.

Experience with Delphi, Opera and Passkey is preferred. A 1–2 year background in major hotel conventions plus a degree in Hotel Management or related field is desirable, with strong communication and multitasking skills.

Qualifications

• Experience with group conventions and event coordination preferred.
• 1–2 years as a Convention Services Coordinator at a major hotel convention.
• Degree in Hotel Management, Marketing or Business Administration preferred.

Responsibilities

• Act as the primary group contact and event facilitator for programs up to 500 peak.
• Coordinate with hotel operations, review facilities, and manage group billing and deposits.
• Monitor room blocks, cut/add rooms, and communicate deadlines and changes.
• Create Group Resume and coordinate with departments for VIP experiences and services.
• Coordinate with vendors for meeting space internet, telecom, and equipment.
• Ensure safety protocols and liaise with Meeting Concierge for on-site requests.

Education

Hotel Management, Marketing or Business Administration

Tools

Delphi

Opera

Passkey

Job description

• Act as the primary group contact and event facilitator for the program planner after receipt of signed contract with a focus on groups of up to 500 on peak.
• Act as the primary source of information regarding the event for hotel operations.
• Review hotel facilities and services with client.
• Management of the group billing process including initial setup, collection of advance deposits, review of posted charged upon close out through to settlement of balance.
• Work in tandem with the Hotel Credit Department to collect credit applications (when applicable), estimate group charges, and collect required deposits.
• Monitor group progress on room pick up and manage the group room block by adding and/or cutting rooms according to needs.
• Manage the group cutoff for reservations and communicate deadlines to program contact.
• Organize initial room reservations and communicate ongoing group changes through group departure.
• Plan and coordination of group pre-planning visits.
• Create and Distribute Meeting Event Orders to communicate group requirements for meeting space events.
• Order technical requirements for the meeting space.
• Coordinate with various hotel partners for group needs such as meeting space internet, telecommunications setup and business center equipment, shipping and handling.
• Facilitate with vendors proper safety and security protocol for onsite operations.
• Work in conjunction with Meeting Concierge to facilitate on site group requests and changes in the meeting space.
• Coordinate group needs throughout the hotel by acting as the liaison to facilitate operational requirements such as:
  Group arrivals/departures for luggage assistant
  Group room drops
  Group check in or VIP pre-keys
  Arrange reservations for Restaurant, Show, Spa/Salon, Golf, Cabana, etc
  Communication of large group movements anticipated to affect hotel operations
• Create and Distribute Group Resume which will outline all operational aspects of the group to hotel department heads for all affected areas.
• Oversee group VIP experience throughout their stay including:
  Meet & greet on arrival experience
  Advancement of VIP guestrooms
  Hotel reservations throughout their stay
• Continue building relationships throughout the year by assisting with off program requests such as hotel friendly rates, reservations, etc.
• Assumes other duties and responsibilities as requested by the Director of Convention Services and the Executive Director of Convention Services.
• Problem solving skills, good communication skills, ability to multi-task, and adhere to strict timelines in the completion of work.
• The ability to work with internal and external clients.
• Experience with Delphi, Opera and Passkey preferred.
• Degree in Hotel Management, Marketing or Business Administration preferred.
• 1-2 years as a Convention Services Coordinator at a major hotel convention.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.