Front Desk Representative - Tower Suites/VIP

Wynnresorts; Las Vegas (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

Wynn Resorts in Las Vegas seeks a Front Desk Representative to assist arrivals/departures, process reservations, and provide exceptional guest service in a Forbes 5-Star/AAA 5-Diamond environment.

You will coordinate with hotel departments, resolve billing issues, balance cash, and ensure a seamless guest experience with Wynn|Encore Las Vegas standards.

Qualifications

• High school diploma or equivalent is required.
• 2+ years customer service experience or 1 year Front Desk experience in a luxury setting preferred.
• Money handling and basic math skills are expected.

Responsibilities

• Process guest arrivals and departures, handle phone calls, and revise reservations.
• Assist with curbside meet and greet, escort to rooms, and in-room check-ins.
• Balance cash and complete shift-related reports and checklists.
• Resolve guest issues within authority, upsell hotel facilities, and coordinate with departments.
• Maintain knowledge of promotions, rate codes, and property amenities.

Skills

Customer service

Communication skills

Telephone etiquette

Bilingual preferred

Opera PMS knowledge

Cash handling

Education

High school diploma or equivalent

Tools

Opera PMS

Front desk software

Job description

Responsible for processing guest arrivals, departures, phone calls, revising in-house reservations, cashiering functions, and assists with additional special guest service requests while adhering to Forbes 5-Star/AAA 5-Diamond Service Standards and Wynn|Encore Las Vegas Core Values and all policies and procedures. Act as a hotel ambassador for guests and inter-departmental requests and inquiries.

Job Responsibilities

• Extensive knowledge of Property Management System
• Extensive knowledge of Wynn|Encore Las Vegas room types and amenities
• Comprehensive knowledge of Wynn|Encore Las Vegas property offerings, locations, amenities and services provided
• Executes room rate corrections/revisions, food and beverage credit application, Casino revisions, and rebate adjustments to guest accounts
• Acts as a liaison between guests and all other Property Departments
• Resolves billing issues/disputes for past and future reservations and settlement of in-house guest accounts
• Responsible for maintaining a working knowledge all current promotions and rate codes
• Ensure all guests interactions are in accordance to Forbes 5-Star/AAA 5-Diamond standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services
• Handle all financial transactions carefully to ensure cash bank is accurately balanced at the end of each shift
• Resolve guest issues within limits of authority and empowerment
• Maintains the cleanliness and supply levels of Front Desk
• Accurately completing checklists and reports associated with specific shifts
• Possess the appropriate knowledge and skill level to act a Front Desk Representative in the Resorts, VIP Services, Satellite, Front Desk Call Center, or in the capacity of a Lobby Ambassador, or Back Office Support during peak periods
• Provide personal curbside meet and greet, escort to the respective guest room, and in room check-in
• Ability to assist guests with reserving transportation, restaurant and show reservations, and any other additional requests
• Provide each guest with a welcome refreshment/amenity and an escort to the respective guest room

Job Requirements

• High school diploma or equivalent
• Minimum (2) years customer service or (1) year Front Desk experience in a luxury resort
• Money handling, basic level math, accounting responsibilities
• Must be at least (21) years of age
• Requires excellent communications and telephone etiquette skills
• Second language preferred but not required
• Knowledge of Opera PMS preferred but not required

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.