Convention Groups Desk Coordinator

Wynn-Resorts-5; Las Vegas (NV); On-site; USD 22,000 - 33,000; Part time

Job summary

Wynn Resorts in Las Vegas seeks a Group Desk Coordinator to serve as liaison between the Hotel and Sales Department, focusing on convention groups, reservations, billing, and room assignments. You will support with group contacts, master accounts, and special requests, ensuring smooth operations for group arrivals and departures.

Responsibilities include coordinating with Convention Services Managers, reviewing group resumes for contracted concessions, and compiling daily in-house group reports

Qualifications

• High school diploma or equivalent.
• At least 2 years of customer service experience.
• At least 2 years Front Desk or Guest Services experience at a luxury resort.
• Knowledge of Opera PMS preferred.

Responsibilities

• Coordinate with Convention Services Managers to relay information to Front Office for group arrivals/departures.
• Review group resumes and ensure contractual concessions are upheld.
• Compile daily reports for in-house groups.
• Maintain master accounts and billing revisions for groups.
• Attend Pre-Convention meetings and review details for all up-coming Convention groups.
• Interact with guests and on-site contacts to promote hotel facilities.
• Work in a team-oriented environment.
• Maintain cleanliness of the Group Desk area.

Skills

Customer service

Front desk experience

Education

High school diploma or equivalent

Tools

Opera PMS

Job description

Wynn Resorts in Las Vegas seeks a Group Desk Coordinator to serve as liaison between the Hotel and Sales Department, focusing on convention groups, reservations, billing, and room assignments. You will support with group contacts, master accounts, and special requests, ensuring smooth operations for group arrivals and departures.

Responsibilities include coordinating with Convention Services Managers, reviewing group resumes for contracted concessions, and compiling daily in-house group reports