Operations Coordinator, Performing Arts Center

PageUp People Limited; Kentucky; On-site; USD 38,000 - 41,000; Full time

Job summary

Kent State University is seeking an Operations Coordinator for the Performing Arts Center at the Tuscarawas Campus in New Philadelphia, OH. This staff role supports customer service, ticketing, hospitality, and event operations for numerous campus productions.

The position requires a Bachelor's degree or equivalent experience and involves evening/weekend work, coordination with venues, and supervision of student staff. Salary ranges listed and security checks required.

Qualifications

• Bachelor's degree or one year of experience may be substituted for each year of the education requirement; three months relevant experience.

Responsibilities

• Provide customer service to guest patrons face-to-face at the Box Office and respond to inquiries.
• Coordinate hospitality and lodging for visiting artists, liaise with University Culinary Services, arrange local ground transportation.
• Maintain financial records and balance daily ticket sales; process deposits and daily reconciliation using CASHnet.
• Coordinate and provide support for theatre productions and events scheduled on campus, including resolving issues.
• Set up lighting/sound equipment and assist with programming cues for events.
• Meet with internal and external clients to discuss event details and suggest additional services.
• Represent department during on-site events, including evenings and weekends.
• Train and supervise students or support staff; act as box office manager as needed.
• Assist with special projects and perform related duties.

Skills

Interpersonal communication

Customer service

Microsoft Office

Theatrical stagecraft

Physical stamina

Education

Bachelor's degree or equivalent experience

Tools

Ticketing software

Theatrical lighting equipment

Sound equipment

Job description

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Work type

• Staff/Unclassified 1

Locations

• Tuscarawas Campus - New Philadelphia, OH 1

Categories

• Full-time 1

Operations Coordinator, Performing Arts Center

Job no: 986727

Work type: Staff/Unclassified

Location: Tuscarawas Campus - New Philadelphia, OH

Categories: Full-time

Operations Coordinator, Performing Arts Center

Physical Location:

Tuscarawas Campus - New Philadelphia, OH

$37,843 - $41,086

Basic Function

Provides customer service, administrative and technical support for the Performing Arts Center and other events on the Tuscarawas campus. Coordinates daily business functions and assists with special projects and events. Reports to designated supervisor.

Additional Basic Function – if applicable

Examples of Duties

Duties/essential functions may include, but not be limited to, the following

Provide customer service to guest patrons face-to-face at the Box Office; independently respond to inquiries and resolve problems.

Coordinate hospitality and lodging for all visiting artists:

• Serve as liaison with University Culinary Services (UCS).
• Identify needs not met by UCS and fulfill them locally.
• Communicate arrival and departure times with local hotel.
• Arrange local ground transportation.

Maintain financial records and associated accounting processes. Balance daily ticket sales, process bank deposits, and be responsible for all daily reconciliation using CASHnet.

Coordinate and provide support (e.g., technical, operational, etc.) for theatre productions, events and activities scheduled on campus, including resolving issues.

Execute setup of lighting/sound equipment for assigned area; help set up and strike lighting fixtures, speakers, microphones, cables, mixing consoles, and related equipment. Assist with mixing live events or monitor audio levels. Set up lighting consoles and assist with programming cues.

Meet with internal and external clients (e.g. department heads, faculty, staff, community members, show managers, performers, etc.) in person or electronic communication regarding details of events and make suggestions regarding additional services. Communicate with relevant campus areas regarding details and needed services for events.

Represent department during on-site events including on evenings and weekends.

Train and supervise students and/or provide functional guidance of support staff or other employees.

As needed, act as the box office manager during regular business hours and at events.

Assist with special projects.

Perform related duties as assigned.

Additional Examples of Duties – if applicable

Minimum Qualifications

Bachelor's degree or one year of experience may be substituted for each year of the education requirement; three months relevant experience.

Knowledge Of

Basic accounting procedures and principles

Theatrical sound & lighting principles

Skill In

Interpersonal communication to effectively interact with the general public in person and over the telephone

Providing exemplary customer service

Microsoft Office Suite (i.e., Excel, Word, Outlook)

Basic theatrical stagecraft

Ability To

Oversee a staff of temporary/student employees

Work evening and weekend hours

Find a solution which meets both the customer needs while not compromising office policy

Maintain a pleasant and helpful manner under stressful conditions

Resolve problems independently and make decisions

Define problems, collect data, and draw valid conclusions

Apply policies and procedures

Manage time effectively and set priorities

Carry out or assist in implementing changes

Maintain accurate records

Learn and utilize specific software applications

Lift up to 40 pounds

Preferred Qualifications – if applicable

Experience with computerized ticketing software applications.

Experience with theatrical lighting and sound equipment.

Assessments

Asterisk (*) indicates knowledge, skills, abilities which require assessments

Working Conditions / Physical Requirements

Requires moderate physical effort to include frequent lifting and moving of up to 40 pounds (e.g., lighting instruments, loudspeakers and scenic pieces).

Additional Information

Must pass a security check.

Kent State University is committed to creating a community that is culturally and intellectually diverse and to attracting and retaining a diverse staff. We strive to create and maintain working and learning environments that respect differences, and are inclusive, welcoming, respectful and kind.

Kent State University is a Smoke-Free, Tobacco-Free University effective July 1, 2017. Smoking and tobacco use are not permitted on any of Kent State’s campuses or other locations and properties that are owned, operated, or leased by Kent State, both domestic and international. For additional details, visit www.kent.edu/smoke-free .

Disclaimer: The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.

Advertised: September 23, 2026 Eastern Daylight Time
Applications close: October 16, 2026 Eastern Daylight Time