Coordinating Manager Level A

New York City Health and Hospitals Corporation; New York (NY); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player in healthcare seeks a dedicated Registrar/Admitting Representative to oversee Emergency Department operations. This role involves managing clerical staff, ensuring efficient patient registration, and supporting healthcare professionals in delivering high-quality patient care. With a focus on effective communication and problem-solving, you'll play a vital role in maintaining operational excellence in a fast-paced environment. Join a team that values integrity, compassion, and excellence, and make a meaningful impact on patient care in a supportive and collaborative atmosphere.

Benefits

Comprehensive Health Benefits

Retirement Savings and Pension Plans

Loan Forgiveness Programs

Paid Holidays and Vacation

College Tuition Discounts

Professional Development Opportunities

Employee Discounts Programs

Qualifications

• 3 years of full-time experience in a relevant field.
• Experience in healthcare management and departmental interrelationships.

Responsibilities

• Supervise clerical personnel and ensure adequate coverage.
• Collect demographic and insurance information for patient registration.

Skills

Supervision and Direction

Effective Communication

Analytical Skills

Problem-Solving Skills

Healthcare Management Knowledge

Education

Baccalaureate Degree

Job description

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Lincoln Medical and Mental Health Center is one of New York City’s premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women’s Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

To provide day-to-day administrative coordination and management of Emergency Department operations in support of direct patient care activities. To provide on-site supportive assistance to physicians and nursing personnel by facilitating the bridging of Emergency Department needs with existing hospital resources as needed.

Duties & Responsibilities:

A member of the revenue cycle process, the Registrar/Admitting Representative is responsible for the efficient and accurate collection of information for the orderly registration of patients. Major responsibilities include collecting demographic and Insurance information at the point of registration.

Essential Job Functions:

• Provides overall supervision and direction to clerical personnel
• Approves leave requests and schedules subordinate personnel: ensures adequate clerical coverage and satisfactory performance in the Emergency Department 24 hours per day, 7 days per week
• Performs annual and periodic performance evaluations of subordinate personnel, sets clerical standards, and establishes priorities
• Assists in recruitment and selection of new clerical personnel, provides orientation/ training, monitors and documents progress
• Represents the Administrative Director at meetings and conferences as needed
• In coordination with Labor Relations, determines the need for and initiates employer discipline and participates in the grievance process per LMMHHC Human Resources policies and procedures
• Assists with facilitating the identification and resolution of logistical, interpersonal, and inter/ intradepartmental problems
• Prepares purchase requisitions as appropriate and follows up with Purchasing and Receiving Departments
• Supply management for Emergency Department
• Coordinates contractual agreements for repair and maintenance of equipment
• Actively participates in departmental Quality Improvement activities
• Maintains ongoing dialogue with professional nursing and medical personnel to determine clerical support, supply, equipment, and other needs and coordinates activities
• Performs other related managerial and administrative duties as determined by the Administrative Director of Emergency Services

Minimum Qualifications

A baccalaureate degree from an accredited college or university and three years of full-time experience, 2 years of which include experience or a satisfactory equivalent combination of training, education, and experience.

Department Preferences

KNOWLEDGE & SKILLS:
• Ability to direct and supervise personnel
• Effective writing, reading, and verbal communication skills
• Effective analytical and problem-solving skills
• Ability to maintain and safeguard patient, staff, and proprietary confidentiality
• Practical knowledge of healthcare management and delivery models of departmental interrelationships and interdependence

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button or forward your resume, noting the above Job ID #, to:

NYC Health and Hospitals offers a competitive benefits package that includes:
• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs