Coordinated Entry Operations Leader

Metropolitan Government of Nashville and Davidson County; Nashville (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Full-time, Civil Service

10 Vacation Days per year

12 Paid Holidays per year

1 Sick Day per month

Job summary

Metropolitan Government of Nashville and Davidson County is seeking a Coordinated Entry (CE) Manager to lead Nashville-Davidson County’s Coordinated Entry System. The role combines hands-on operational leadership with supervision of a multidisciplinary team, ensuring HUD-compliant, equitable access to housing resources and continuous quality improvement.

The incumbent partners with OHS leadership, HMIS groups, providers, and community stakeholders to strengthen system coordination, drive

Qualifications

• Bachelor’s degree in public policy, nonprofit management, or strategic design and management; five years in homeless services.
• 1:1 ratio may be considered in lieu of experience

Responsibilities

• Provide leadership, supervision, and performance management for Coordinated Entry staff, including coaching, mentoring, training, and performance evaluations.
• Direct daily operations of the Coordinated Entry System, including call center activities, assessments, referrals, diversion/prevention workflows, and housing assistance operations.
• Ensure compliance with HUD, CoC, and local Coordinated Entry requirements; maintain equitable, person-centered service delivery.
• Lead implementation and refinement of CE initiatives, including NASH; develop policies, procedures, training, and quality assurance protocols.
• Oversee quality management and system performance activities; prepare operational dashboards, metrics, and reports.
• Facilitate collaboration with community stakeholders, service providers, housing partners, and Metro departments.
• Analyze operational and performance data to identify gaps, trends, and opportunities for improvement.
• Support training and community education efforts through presentations, workshops, and technical assistance.
• Attends monthly meetings in the community such as Homeless Planning Council and Coordinated Entry Oversight Committee.

Skills

Leading multidisciplinary teams

Coordinated Entry/HMIS/HUD programs

HUD Continuum of Care knowledge

System-wide initiative implementation

Education

Bachelor’s degree in public policy, nonprofit management, or strategic design and management

Job description

Metropolitan Government of Nashville and Davidson County is seeking a Coordinated Entry (CE) Manager to lead Nashville-Davidson County’s Coordinated Entry System. The role combines hands-on operational leadership with supervision of a multidisciplinary team, ensuring HUD-compliant, equitable access to housing resources and continuous quality improvement.

The incumbent partners with OHS leadership, HMIS groups, providers, and community stakeholders to strengthen system coordination, drive