Coordinated Entry Operations & Systems Manager

Metropolitan Government of Nashville & Davidson County; Nashville (TN); On-site; USD 85,000 - 120,000; Full time

Job summary

The Metropolitan Government of Nashville & Davidson County is seeking a Coordinated Entry (CE) Manager to lead the Coordinated Entry System, provide strategic leadership, oversee data quality, and ensure HUD‑compliant access to housing resources.

This working manager position combines hands‑on operational leadership with direct supervision of a multidisciplinary team responsible for CE operations, data quality, housing assistance, and system implementation.

Qualifications

• Bachelor’s degree in public policy, nonprofit management, or strategic design and management.
• Five years of experience in working in homeless services.
• Experience leading multidisciplinary teams.
• Knowledge of HUD Continuum of Care and Coordinated Entry regulations.
• Valid Driver License.

Responsibilities

• Provide leadership, supervision, and performance management for Coordinated Entry staff.
• Direct daily operations of the Coordinated Entry System, including call center activities and referrals.
• Ensure compliance with HUD, CoC, and local CE requirements; maintain equitable, person‑centered service delivery.
• Lead CE initiatives, including policy development, procedures, training, and QA.
• Oversee quality management and system performance activities; prepare dashboards and reports.
• Facilitate collaboration with community stakeholders, service providers, housing partners, and Metro departments.
• Analyze operational and performance data to identify gaps and opportunities for improvement.
• Support training and community education through presentations and workshops.
• Attend monthly meetings such as Homeless Planning Council and Coordinated Entry Oversight Committee.

Skills

Leadership

Team supervision

Performance management

Coaching & mentoring

Data analysis

Stakeholder collaboration

Policy implementation

Systems thinking

Public policy knowledge

Education

Bachelor’s degree in public policy, nonprofit management, or strategic design and management

Tools

HMIS systems

Job description

The Metropolitan Government of Nashville & Davidson County is seeking a Coordinated Entry (CE) Manager to lead the Coordinated Entry System, provide strategic leadership, oversee data quality, and ensure HUD‑compliant access to housing resources.

This working manager position combines hands‑on operational leadership with direct supervision of a multidisciplinary team responsible for CE operations, data quality, housing assistance, and system implementation.