Administrative Services Manager - Coordinated Entry Manager

Metropolitan Government of Nashville & Davidson County; Nashville (TN); On-site; USD 85,000 - 120,000; Full time

Job summary

The Metropolitan Government of Nashville & Davidson County is seeking a Coordinated Entry (CE) Manager to lead the Coordinated Entry System, provide strategic leadership, oversee data quality, and ensure HUD‑compliant access to housing resources.

This working manager position combines hands‑on operational leadership with direct supervision of a multidisciplinary team responsible for CE operations, data quality, housing assistance, and system implementation.

Qualifications

• Bachelor’s degree in public policy, nonprofit management, or strategic design and management.
• Five years of experience in working in homeless services.
• Experience leading multidisciplinary teams.
• Knowledge of HUD Continuum of Care and Coordinated Entry regulations.
• Valid Driver License.

Responsibilities

• Provide leadership, supervision, and performance management for Coordinated Entry staff.
• Direct daily operations of the Coordinated Entry System, including call center activities and referrals.
• Ensure compliance with HUD, CoC, and local CE requirements; maintain equitable, person‑centered service delivery.
• Lead CE initiatives, including policy development, procedures, training, and QA.
• Oversee quality management and system performance activities; prepare dashboards and reports.
• Facilitate collaboration with community stakeholders, service providers, housing partners, and Metro departments.
• Analyze operational and performance data to identify gaps and opportunities for improvement.
• Support training and community education through presentations and workshops.
• Attend monthly meetings such as Homeless Planning Council and Coordinated Entry Oversight Committee.

Skills

Leadership

Team supervision

Performance management

Coaching & mentoring

Data analysis

Stakeholder collaboration

Policy implementation

Systems thinking

Public policy knowledge

Education

Bachelor’s degree in public policy, nonprofit management, or strategic design and management

Tools

HMIS systems

Job description

The Coordinated Entry (CE) Manager serves as the operational lead for Nashville-Davidson County’s Coordinated Entry System, providing strategic leadership, systems oversight, and continuous quality improvement to ensure equitable, efficient, and HUD-compliant access to housing resources. This working manager position combines hands‑on operational leadership with direct supervision of a multidisciplinary team responsible for Coordinated Entry operations, data quality, housing assistance, special projects, and system implementation. The incumbent collaborates with OHS leadership, HMIS partners, outreach teams, service providers, housing partners, and community stakeholders to strengthen system coordination, improve performance, and advance community‑wide homelessness response strategies.

The Office of Homeless Services is dedicated to improving efforts to end homelessness by harnessing local data to shape program and system design using a “systems thinking” approach.

• Provide leadership, supervision, and performance management for Coordinated Entry staff, including coaching, mentoring, training, and performance evaluations.
• Direct daily operations of the Coordinated Entry System, including call center activities, assessments, referrals, diversion/prevention workflows, and housing assistance operations.
• Ensure compliance with HUD, CoC, and local Coordinated Entry requirements; maintain equitable, person‑centered service delivery.
• Lead implementation and refinement of CE initiatives, including NASH; develop policies, procedures, training, and quality assurance protocols.
• Oversee quality management and system performance activities; prepare operational dashboards, metrics, and reports.
• Facilitate collaboration with community stakeholders, service providers, housing partners, and Metro departments.
• Analyze operational and performance data to identify gaps, trends, and opportunities for improvement.
• Support training and community education efforts through presentations, workshops, and technical assistance.
• Attends monthly meetings in the community such as Homeless Planning Council and Coordinated Entry Oversight Committee.

Bachelor’s degree in public policy, nonprofit management, or strategic design and management and Five (5) years in working in homeless services.

*Additional education in the required degree fields may be considered in lieu of experience (1:1 ratio).*

LICENSES REQUIRED

Valid Driver License

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

• Experience leading multidisciplinary teams.
• Experience managing Coordinated Entry, HMIS, or HUD-funded programs.
• Knowledge of HUD Continuum of Care and Coordinated Entry regulations.
• Experience implementing organizational or system-wide initiatives.

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.