Convention Services Manager: Premier Meetings & Events

Sonesta Hotels; Fort Lauderdale (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company M​

Paid Vacation & Sick Time

Parental Leave

Hotel Discounts

Job summary

Sonesta International Hotels in Fort Lauderdale is seeking a Convention Services Manager to coordinate conferences, meetings, and events from turnover to execution, partnering with Sales, Banquets, Culinary, Food & Beverage, and Operations to deliver flawless event delivery.

This fast-paced role rewards organized, service-driven professionals who excel at multi-event coordination, client relationships, and on-site leadership to ensure guest satisfaction and revenue growth.

Qualifications

• Experience in convention services or events is preferred.
• Knowledge of BEO management and catering coordination is a plus.
• Excellent communication, organization, and relationship-building skills.
• Ability to manage multiple events and priorities in a fast-paced hospitality environment.
• Familiarity with hotel software and event platforms is beneficial.

Responsibilities

• Coordinate and manage meetings, conferences, and group events from turnover through post-event follow-up.
• Serve as the primary client contact during planning and execution.
• Lead calls, site visits, and walkthroughs to ensure all details are communicated and executed.
• Prepare and manage BEOs, timelines, room setups, catering, AV, and group requirements.
• Collaborate with Banquets, Culinary, F&B, Sales, Front Office, Housekeeping, and leadership for seamless execution.
• Monitor on-site operations to ensure exceptional guest experiences and quick issue resolution.
• Maintain relationships with clients, vendors, and meeting planners throughout the lifecycle.
• Support upselling opportunities and guest experience initiatives to maximize revenue.
• Manage group room blocks, VIPs, billing, and communications for events.
• Maintain event documentation and system updates in sales and catering platforms.

Skills

Event planning

Client relationships

Communication

Organization

Multitasking

Tools

Delphi

CRM systems

PMS systems

Catering software

Job description

Sonesta International Hotels in Fort Lauderdale is seeking a Convention Services Manager to coordinate conferences, meetings, and events from turnover to execution, partnering with Sales, Banquets, Culinary, Food & Beverage, and Operations to deliver flawless event delivery.

This fast-paced role rewards organized, service-driven professionals who excel at multi-event coordination, client relationships, and on-site leadership to ensure guest satisfaction and revenue growth.