Convention Services Manager: Craft Flawless Meetings

Dimension Hospitality; Riverside (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Dimension Hospitality in Riverside, CA seeks a Convention Services Manager to be the primary client contact after contracts are signed, coordinating with hotel operations to deliver flawless meetings and events.

You will oversee planning details, lead pre-event meetings, and collaborate with Sales, Catering, Food & Beverage, and Operations to ensure exceptional service. This high-visibility role directly impacts guest satisfaction and event success.

Qualifications

• Excellent organizational and project management skills.
• Strong communication and relationship-building abilities.
• Ability to manage multiple events and competing priorities in a fast-paced environment.
• Attention to detail with a commitment to delivering outstanding guest experiences.
• Problem-solving mindset with adaptability to changing event needs.
• Previous hotel convention services or events experience preferred.
• Flexible to work any days of the week, including holidays and weekends.

Responsibilities

• Serve as the primary contact for group and event clients after contracts are signed
• Coordinate all event details, including meeting space, guest room blocks, catering, audiovisual requirements, and room setups
• Prepare and distribute banquet event orders (BEOs) and other event documentation
• Lead pre-convention and pre-event meetings to ensure seamless communication across departments
• Collaborate with Sales, Catering, Food & Beverage, Operations, and other teams to execute successful events
• Monitor event activities on-site and address client requests or operational challenges
• Manage event changes, billing accuracy, and post-event follow-up
• Maintain detailed records, timelines, and client communications to ensure exceptional service delivery
• Build strong client relationships that encourage repeat business and positive referrals

Skills

Organizational skills

Project management

Communication

Relationship-building

Multi-event coordination

Attention to detail

Problem-solving

Hospitality experience

Job description

Dimension Hospitality in Riverside, CA seeks a Convention Services Manager to be the primary client contact after contracts are signed, coordinating with hotel operations to deliver flawless meetings and events.

You will oversee planning details, lead pre-event meetings, and collaborate with Sales, Catering, Food & Beverage, and Operations to ensure exceptional service. This high-visibility role directly impacts guest satisfaction and event success.