Conference Services Manager: Flawless Event Execution

Waterford Group Llc; Gettysburg (Adams County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paid Holidays

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoes for Crews

Job summary

Waterford Hotel Group is seeking a Conference Services Manager to serve as the primary liaison between the sales team and property staff, ensuring flawless execution of client events. The role focuses on coordinating arrival/departure, room setups, A/V needs, and transportation while meeting client objectives.

The ideal candidate has hotel sales experience, event operations expertise, and strong communication skills to collaborate across departments.

Qualifications

• Hotel sales experience preferred.
• Meeting and event operations/co-ordination experience preferred.
• Proficient in Microsoft Office.
• Excellent written and verbal communication with clients.

Responsibilities

• Serve as primary liaison between sales and hotel staff to meet client expectations.
• Coordinate group events including arrivals/departures, room setups, A/V needs, and transportation.
• Ensure familiarity with facility services to maximize asset utilization.
• Maintain clear communication with departments to meet client requirements.
• Communicate event details to staff and liaise with external vendors as needed.
• Update changes after BEOs and keep operations informed of changes.
• Foster excellent employee/guest relations and proactive guest satisfaction.

Skills

Attention to detail

Communication skills

Hotel sales experience

Meeting & event coordination

Client relations

Strong cross-functional collaboration

Tools

Microsoft Office Suite

Job description

Waterford Hotel Group is seeking a Conference Services Manager to serve as the primary liaison between the sales team and property staff, ensuring flawless execution of client events. The role focuses on coordinating arrival/departure, room setups, A/V needs, and transportation while meeting client objectives.

The ideal candidate has hotel sales experience, event operations expertise, and strong communication skills to collaborate across departments.