Conference Services Lead: Flawless Event Execution

Gettysburg PA; Gettysburg (Adams County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paid Holidays

401k Plan

On Demand Pay

Pet Insurance

Hotel Discounts

Shoe subsidy

Job summary

Waterford Hotel Group is seeking a Conference Services Manager to coordinate flawless meetings and events. You will act as the main liaison between sales and hotel staff, ensuring client expectations are met and events run smoothly from setup to departure.

You will coordinate multiple departments, manage A/V needs, and maintain precise communication with clients and internal teams. A background in hotel operations and strong MS Office skills are required.

Qualifications

• Hotel sales experience preferred.
• Meeting and event operations/planning/coordination experience preferred.
• Experience at properties of similar size and quality.
• Knowledge of a hotel structure and how all departments interact for overall success.
• Proficient in computer use, including the Microsoft Office Suite.
• Exceptional follow-up skills required.
• Excellent written and oral communications skills with clients.

Responsibilities

• Act as the primary liaison between the sales team and property staff while focusing on client expectations.
• Coordinate all operating departments to deliver services (arrival/departure, room setups, A/V, special events, transportation).
• Ensure familiarity with the facility’s accommodations, meeting facilities, and support services.
• Fulfill meeting objectives and maintain open communication with all departments.
• Communicate effectively with sales to meet or exceed expectations.
• Detail event information to appropriate personnel in a timely manner.

Skills

Meeting planning

Event coordination

Microsoft Office

Communications

Tools

Microsoft Office Suite

Job description

Waterford Hotel Group is seeking a Conference Services Manager to coordinate flawless meetings and events. You will act as the main liaison between sales and hotel staff, ensuring client expectations are met and events run smoothly from setup to departure.

You will coordinate multiple departments, manage A/V needs, and maintain precise communication with clients and internal teams. A background in hotel operations and strong MS Office skills are required.