Control Room Operator: Live Event Security Lead

Entertainment Security Pty; Security (CO); On-site; USD 49,000 - 63,000; Full time

Benefits offered by this job

Paid breaks

Uniform provided

Ongoing training

Job summary

ACESGroup seeks a Control Room Operator to manage CCTV monitoring, incident response, and access control during major events. You will coordinate with on-ground teams, relay clear information, and uphold SOPs to ensure safety and smooth operations.

The role emphasizes reliability, strong communication, and the ability to perform under pressure, with opportunities across national venues and critical infrastructure. Training and career progression are provided.

Qualifications

• Current NSW 1A Security Licence (minimum 12 months).
• Proven Event Control Room Operator experience essential.
• Confident operating in high-pressure live-event environments.
• Excellent communication and coordination skills.
• Availability for 24/7 rotating rosters, including weekends, nights, and public events.
• RSA Competency Card (current).
• Current First Aid and CPR.
• Strong customer service skills and professional presentation.
• Reliability, punctuality, and attention to detail.
• Ability to pass a LLND test.
• Current NSW Driver Licence.

Responsibilities

• Monitor large-scale event operations using CCTV and security systems.
• Respond to alarms, incidents, and critical events swiftly and professionally.
• Coordinate with on-ground personnel to ensure clear information flow.
• Control access to restricted areas in line with SOPs and accreditation.
• Log and report incidents through digital systems with accuracy.
• Support emergency responses and assist with coordination and information relay.
• Ensure all systems and communications remain operational and event-ready.
• Utilise ACESGroup’s platforms to enhance reporting and decision-making.
• Collaborate with event control teams, management, and client representatives.

Skills

Situational awareness

Decision making

Communication

Coordination

Reliability

Customer service

Punctuality

Education

First Aid & CPR certified

RSA Competency Card

LLND test

NSW Driver Licence

Tools

CCTV systems

Access control systems

SOP adherence

Job description

ACESGroup seeks a Control Room Operator to manage CCTV monitoring, incident response, and access control during major events. You will coordinate with on-ground teams, relay clear information, and uphold SOPs to ensure safety and smooth operations.

The role emphasizes reliability, strong communication, and the ability to perform under pressure, with opportunities across national venues and critical infrastructure. Training and career progression are provided.