Security Command Center Operator M-F 8am-4pm

Global Asset Security LLC; Marietta (GA); Vor Ort; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

Global Asset Security LLC is seeking a vigilant SOC Operator for an on-site role in Marietta, GA. You will monitor CCTV feeds, track officer activity, schedule personnel, and coordinate radio communications to dispatch responders during incidents.

The role requires quick decision-making, strong communication, and the ability to work independently in a fast-paced security environment. Working hours are 8am–4pm, Monday to Friday, with potential emergency responses outside standard hours.

Qualifikationen

• High school diploma or equivalent; associate degree preferred.
• Experience in a command center, dispatch, or security control room desirable.
• Proficient with CCTV monitoring software and radio procedures.
• Ability to multitask under pressure with strong situational awareness.
• Strong verbal and written communication; independent work ethic.

Aufgaben

• CCTV monitoring of live video across client sites and identifying suspicious activity.
• Track officer movements, status updates, and patrols using tracking software.
• Schedule officers, manage flex positions, and handle call-outs.
• Maintain clear and professional radio communications with field officers.
• Dispatch security personnel to incidents; coordinate with local law enforcement when needed.
• Escalate high-risk incidents to supervisors and document in activity logs.
• Serve as client point of contact during shifts and provide incident updates.

Kenntnisse

CCTV monitoring

Radio communications

Incident reporting

Dispatch coordination

Multitasking under pressure

Verbal and written communication

Ausbildung

High school diploma

Associate degree in criminal justice

Tools

CCTV monitoring software

Radio communication procedures

Incident reporting systems

Jobbeschreibung

Position Summary:

Global Asset Security is seeking a highly alert, professional, and detail-oriented Security Operations Center (SOC) Operator to join our team. The SOC Operator plays a critical role in ensuring the safety and security of our clients' properties and personnel by monitoring CCTV systems, coordinating field operations, maintaining radio communications, and dispatching officers or law enforcement in response to incidents.

Key Responsibilities:

• CCTV Monitoring:
  Continuously monitor live video surveillance systems for suspicious or unauthorized activity across multiple client sites.
• Officer Activity Tracking:
  Track and verify the movements, patrols, and status updates of on-duty security officers using GuardConnect or other tracking software.
• Officer scheduling, flex position handling, call out handling
• Radio Communication:
  Serve as the central communication hub, maintaining clear and professional radio communication with all field officers.
• Dispatching & Incident Response:
  Dispatch security personnel to incidents, alarms, or service requests in real-time. Contact local law enforcement or emergency services when necessary.
• Escalation & Reporting:
  Immediately elevate high-risk incidents to supervisors or management as per protocol. Document all incidents and responses in detailed activity logs.
• Client Communication:
  Serve as a point of contact for clients during the shift. Provide incident updates, coordinate access, and ensure transparency and responsiveness.

Qualifications:

• High school diploma or equivalent required; associate degree in criminal justice or related field preferred.
• Prior experience in a command center, dispatch, or security control room environment is highly desirable.
• Proficient in CCTV monitoring software, radio communication procedures, and incident reporting systems.
• Ability to multitask in high-pressure situations with excellent situational awareness.
• Strong verbal and written communication skills.
• Dependable, punctual, and able to work independently with minimal supervision.

Working Conditions:

• This is a full-time, on-site role with a fixed schedule from 8am-4pm, Monday through Friday.
• Must be able to sit for extended periods and maintain focus on multiple screens.
• May be required to respond to emergency situations outside of regular hours as needed.

Global Asset Security is an equal opportunity employer. We value professionalism, integrity, and commitment to service in everything we do. Join us in delivering elite security solutions and protecting what matters most.